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enQuesta'"NewFeature List <br />5YS& software <br />Feature <br />version <br />Application <br />Functions and Benefits <br />IVR Screen Pop: Auto -Loading Inquiry Records <br />V4-V6 <br />All <br />The enQuesta IVR Screen Pop <br />from Incoming IVR Calls <br />application enables each CSR <br />workstation to display an IVR <br />caller's account information in <br />Inquiry automatically if the caller <br />jjAugusta Wat SCREEN POP <br />requests to speak with a CSR <br />Quiek secreh: <br />and the CSR accepts their call. <br />Account # <br />WATER SEWER STORMWATER <br />enQuesta Screen Pop Client is a <br />- <br />Windows® desktop application <br />summary Bataoce stat I Billow Payme <br />— <br />that integrates with your utility's <br />IVR telephone system. When <br />THOMAS MATTHEW AINOR <br />Aunt s-osiami balance and credit5ummary <br />the CSR accepts a transferred <br />Active code ♦10 Mauro. sa.,Y <br />s�wacnde eoRAut <br />call from the IVR system, the <br />Y <br />Sodal semnty =====ses8 ActuM currerct <br />IVR Screen Pop function <br />Past°ue <br />enables the IVR Vendor <br />Fast Facts Actual Due <br />software to send the caller's <br />owner Pendirw ChaMes Les PaMen4 <br />NON TAXABLE SrA= Net Balance Due <br />customer account number to <br />enQuesta for automatic loading <br />in the enQuesta Inquiry Portal. <br />The IVR Screen Pop's Inquiry <br />display provides you with the <br />same functionality normally <br />available from the standard <br />enQuesta Inquiry screen except <br />access to enQuesta menu <br />screens. To access enQuesta <br />J Sean�O-klor, P Jsamwn ® $S ,.ais"0 T020AM <br />menu -screen programs, you still <br />need to use the standard <br />nArs non ffoAer when you have accepted d <br />enQuesta application. <br />cult but not viewed it in Screen Pop inquiry. <br />And if you need to accept your <br />next call before completing your <br />Inquiry Record Queue from IVR: <br />previous call's enQuesta screen <br />work, the Screen Pop applica- <br />1-0.775._4M <br />tion even remembers the new <br />1-0566.303 <br />call's account number so you <br />1-3551}.3Ua "� <br />can load its associated account <br />Ses . 'PJ 12:04 PM <br />screen later when you are ready <br />to do so. <br />Recent enhancements added to <br />the Screen Pop functionality <br />(from 2016 on) are: <br />- Inquiry Record Queuing — <br />For busy occasions when an <br />operator accepts multiple <br />calls but does not have the <br />time to view all the associ- <br />ated accounts at first, <br />enQuesta displays a queue <br />22 Property of Systems and Software Inc <br />25D-127 <br />