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enQuestamNewFeature List <br />Optional Features <br />130, <br />5YS& Software <br />Feature <br />version <br />Application <br />Functions and Benefits <br />Meter Orders Can Now Update a Meter's AMI Type <br />5.0 <br />All <br />See the description on page <br />129. <br />Work Order Task Routing via Work Queue <br />5.0 <br />All <br />Some work orders require <br />follow-up tasks outside the work <br />order itself. For example, a <br />follow-up call to make sure a <br />My Work Queue <br />recent complaint has been <br />resolved. Work order types can <br />be configured to assign such <br />tasks to specific employees by <br />work order Query [Type 5101 (3 Items) <br />e-mail and to generate an entry <br />work order Query [Type 500] (B Items) <br />on their Task Routing Work <br />Accounts Viewed by Operator Today (17 Items) <br />Queues. This organizes and <br />Task Routing Queue Entries Assigned To Me (12Items) <br />facilitates follow-up tasks such <br />Task Routing Queue Entries Assigned By Me (5 Items) <br />as: <br />Task Routing Queue Entries By Supervisor (o items) <br />- Calling back two weeks after <br />Task Routing Queue Entries By Group (35 Items) <br />a complaint to ensure that <br />the customer is satisfied <br />- Sending an e-mail <br />- Mailing utility literature / <br />..,...... a...........a..r r.r o. m..., - s <br />ko <br />documentation <br />Arranging a replacement <br />14. <br />A;::dmme a W ry <br />refuse bin for a customer <br />w o <br />with a broken bin <br />x°r muarm.w.mn ° ++n mn au ka ko <br />And so on <br />o so <br />Or, the main task of a work <br />order might be complete, but <br />­ <br />nmu.°„�.,,:w•r�maenn..) <br />o_,o,k„oom <br />secondary tasks remain. <br />I — NO if ci, CPwe <br />Tasks can be reassigned to <br />other users as required. <br />These situations are where the <br />enQuesta Task Routing Work <br />..,.. <br />Queue can help: It prompts the <br />right employee(s) to execute <br />_ <br />required follow-up action later on <br />:.„m; m,A m n•«wmm <br />— independently of the work <br />order. <br />Contact S&S Support for <br />additional information about <br />setting up this feature. <br />42 25D-147 Property of Systems and Software Inc. <br />