25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE

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COMPANY BACKGROUND Since our inception in 1973, it has been our mission to provide best -in -class customer information systems (CIS), related systems such as Customer Self -Service (CSS), and various services to investor -owned and municipal utilities. The enQuesta and Capricorn success proposition is based on a proven technology platform that delivers superior usability, configurability, and scalability along with low total cost of ownership. Our solutions have empowered our customers to provide exceptional service to numerous residential and commercial accounts by allowing them to better serve themselves. In 2007, Harris Computer Systems acquired S&S. S&S, a wholly -owned subsidiary of Harris, which is in turn a subsidiary of Constellation Software, operates as an independent corporate entity of Harris. S&S continues to enhance, expand, and support all of our products. As a result of this acquisition, S&S is able to leverage the combined resources and economies of scale which result in greater overall benefits for the investments made in our products and services. It is our people that make us successful. Our culture is one that balances experience with innovation allowing us to put the customer first. Our main focus is in building and expanding our customer base — sustaining partnerships that exist today and those we intend to develop for years to come. We will help you protect and grow your enQuesta investment through the inclusion of Capricorn to your suite of S&S offerings. S&S is nimble enough to quickly provide answers, allow easy access to all levels within our organization, and develop long-term meaningful relationships that make the difference between being just another "vendor' and becoming a trusted partner. As a learning culture we continuously refine our implementation approach and pass this knowledge on within our organization. S&S' proven methodology is based on using repeatable processes to increase efficiencies, increase productivity, and mitigate risks, and this methodology holds true for self-service portal installations. For 40 years, our knowledgeable and experienced staff has continuously delivered a proven solution, resulting in successful, long-lasting partnerships. We have called out several references for Capricorn as we believe their experiences will be the most similar to yours. We invite you to contact any of our references and discuss how Capricorn has brought improvement to their overall customer service levels. S&S Offices & Offerings S&S is based out of Winooski, VT, and the majority of our 90+ employees work out of that office. For the Capricorn CSS solution, Customers would continue to receive support from S&S employees out of our Winooski office, utilizing the same support guidelines and practices that our organizations have agreed upon. S&S currently has 30 L1 25D-271