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Key Benefits of Capricorn Customer Portal for Utilities <br />End User Benefits <br />❑ Increase customer service by offering Web Self -Service 24 hours a day, 7 days a week, <br />365 days a year. <br />❑ Reduce calls/wait times for customers, by providing a complimentary service on the <br />web. <br />❑ Reduce paper waste and unnecessary account/billing/invoice reports that are typically <br />mailed or faxed. <br />❑ Improve communication and collaboration by providing targeted messages and <br />corporate information. <br />❑ Educate customers on consumption patterns, conservation trends and many other <br />aspects of your business. <br />❑ Responsive and adaptive web design supports Mobile device access. <br />Organizational Benefits <br />❑ Reduce staff workloads by allowing employees, customers and partners to "help <br />themselves." Staff can then focus on more complex customer issues, improving <br />satisfaction. <br />❑ Rapid ROI and reduced time to market because of the pre -built, drop -and -go modules <br />that can be installed and customized very quickly. <br />❑ Market -proven product available for significantly less than building a solution. Capricorn <br />Customer Portal for Utilities price structure includes license, installation, configuration, <br />code and a robust SilverBlaze Engine, which can serve as a platform for future e- <br />business Utility requirements. <br />❑ Feel confident using mature modules and technology that are reliable, operating as <br />mission critical applications in many organizations today. <br />❑ Increase administrative efficiency and empower non -technical users with the rich WSS <br />and WCM features. <br />❑ Leverage existing infrastructure investments by integrating and extending back -end <br />applications. <br />❑ Fast -track business decisions by providing real-time, accurate reports of online activities. <br />24 <br />25D-290 <br />