25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE

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Systems & Software enQuesta Integration Module: SilverBlaze and Systems & Software have a strategic partnership where the SilverBlaze Customer Portal is an alternate offering for enQuesta customers. The following features are provided: ❑ Real-time web services integration with the enQuesta CIS. ❑ Premium, Standard & Landlord access to the portal. ✓ Premium - access using login id and password to full account details ✓ Standard - access using account number with limited account features enabled ✓ Landlord —convenient account access using name and customer number ❑ Bill Details Summary by Service - dashboard widget. ❑ Enhanced Budget Billing Support — ability to suggest a budget amount and show budget billing amounts. ❑ Enhanced Payment Extension Support — ability to suggest a minimum amount and promise to pay date with email confirmation. ❑ Enhanced Notification Integration — supports enQuesta notification settings for communication preference and notification subscriptions where customers can update their enQuesta profile details. ❑ Enhanced Optional Personal Information Integration — supports enQuesta extended contact and additional information where customers can update their enQuesta profile details. User Registry & Security Module The User Registry & Security module provides a foundation for other SilverBlaze modules. All other modules plug-in and sit on top of this base module: ❑ User registration and profile management. ❑ Single login for multiple account and meter holders. ❑ Ability to auto -link related accounts or allow customers to select accounts to link to their user profile. ❑ Access code and password expiry controls, notifications and recovery support. ❑ User classification and group profiling for enhanced role -based application security. ❑ Support for delegated security management. ❑ User community message board with access controls. ❑ Guest Access invitations, registration and management. rbi 25D-293