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25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE
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25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE
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Last modified
2/13/2020 5:05:54 PM
Creation date
2/13/2020 4:24:52 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Public Works
Item #
25D
Date
2/18/2020
Destruction Year
2025
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Login: <br />Premium and Standard Access login tabs and processing <br />Login page for customers to <br />Premium Access: <br />access the portal. <br />o Online form for customers to enter user name and password <br />for site access. <br />Standard Access: <br />o Online form for customers to enter account number for site <br />access. <br />User authentication will be carried out against the SilverBlaze Portal <br />user registry. <br />Links to: <br />o registration, <br />o reset password, <br />o forgot access code, <br />o contact us, <br />o Hydrant Meter Customers — will be a simple link to a 3" <br />party application. More effort and requirements are <br />required for more integrated links. <br />Quick/One-time Pay option that will link to KUBRA. <br />Messaging for site features and various corporate programs. <br />Customer Dashboard: <br />Ability to view and select multiple accounts linked to the site login. <br />Show a dashboard after login <br />containing a summary of the <br />Selected account ribbon showing: <br />customer account information. <br />o Account number, <br />o Service address, <br />o Customer name, <br />o Account balances, <br />o Payment plan, <br />o Nickname <br />o Installment payment details <br />Navigation tabs providing access to various site features based on <br />the customer type. <br />Current Bill section showing: <br />o Current balance, <br />o View current bill button, <br />o Pay bill button, <br />o Pre -authorized payment messaging if applicable, <br />o Request payment extension (Promise -to -Pay) button if <br />applicable. <br />33 <br />25D-299 <br />
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