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Award Agreement with Systems and Software, Inc. and Amend Agreement with UtiliWorks Consulting for
<br />Utility Billing Software Upgrades, Program Management
<br />February 18, 2020
<br />Page 4
<br />Hall closure totaled 362). Specifically, the Kiosk totals on a monthly average 288 transactions,
<br />while the Cashiering counter averages on a monthly basis 6,195 transactions.
<br />Invoice Cloud (PaVGO Payment Option)
<br />Complementing the payment kiosk option is an additional customer payment option titled "PayGo",
<br />also provided by Invoice Cloud based upon an amendment to their existing agreement (Exhibit 2),
<br />would enable MUS customers to pay their MUS bills while shopping at 7-Eleven Stores and CVS
<br />Pharmacies. This option would be for a three-year period on a pay-as-you-go basis, beginning
<br />July 1, 2021 through to June 30, 2024, for a base amount of $58,500 and a contingency of $16,500
<br />($5,500 per year), for a total not to exceed $75,000, based on the City absorbing customers' PayGo
<br />transaction charges at the rate of $2 per payment transaction and assuming a volume of 9,750
<br />transactions per year. The PayGo "go -live" would be coordinated with the conclusion of Phase
<br />Two of the enQuesta upgrade, in which all complimentary and supplemental functionality is
<br />enabled, such as the enhanced Customer Portal Environment (Capricorn), the mobile tablet and
<br />smartphone application services, and integrated workforce management (Link Mobile).
<br />Utiliworks — Protect Management
<br />On May 7, 2019, at the conclusion of a competitive bid process, the City Council approved an
<br />award to UtiliWorks Consulting, LLC (Utiliworks Consulting) to provide planning and
<br />implementation services for the AMI project. UtiliWorks Consulting has been performing
<br />exceptionally well in the preparation of AMI requirements, business process reengineering and
<br />RFP preparation. In Recommended Action #2, staff recommends amending the contract with
<br />UtiliWorks Consulting, LLC (Exhibit 3) to provide utility billing software upgrade project
<br />management services. Thorough data conversion, testing and training in a phased, controlled
<br />deployment ensures a successful transition to better automation and service management within
<br />billing services and the Public Works Agency. UtiliWorks Consulting is also providing project
<br />management services for the AMI installation.
<br />The following costs (to include contingency dollars, license and on -going maintenance fees
<br />escalated at 3%) are expected:
<br />Below is the summary of costs by fiscal year
<br />FY 2019/20:
<br />1) Upgrading existing enQuesta customer service information (CIS) system and ancillary utility
<br />billing software modules (enQuesta Link Mobile and CIS Module) from version 4.5 to version
<br />6.0 and maintenance for each module - to be completed by 8/31/2020 (base amount
<br />$512,512.50, first year of software Support & Maintenance $27,250, Travel expense
<br />$28,000, plus $42,500 overall contingency)
<br />2) Information Technology Agency professional programming integration services as required
<br />(base amount $25,000, plus $1,250 contingency)
<br />3) AppleOne Employment Services staff augmentation of five (5) supplemental part-time
<br />bilingual Customer Service Clerks ($50,000)
<br />4) UtiliWorks enQuesta CIS Upgrade Program Manager services — (base amount $68,720,
<br />plus $6,872 contingency)
<br />5) Invoice Cloud for contingent forty-five (45)-months pre -paid Kiosk Payment Services Lease
<br />- $77,143
<br />25D-4
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