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Award Agreement with Systems and Software, Inc. and Amend Agreement with UtiliWorks Consulting for
<br />Utility Billing Software Upgrades, Program Management
<br />February 18, 2020
<br />Page 5
<br />FY 2020/21:
<br />1) Upgrading existing enQuesta customer service information (CIS) system and ancillary utility
<br />billing software modules (enQuesta Link Mobile and GIS Module) from version 4.5 to version
<br />6.0 and Maintenance for each module - to be completed by 8/31/2020 (base amount
<br />$137,037.50, Travel expense $42,000, plus $9,000 contingency)
<br />2) Upgrading existing enQuesta customer service information system Customer Portal (Web
<br />Connect) to Capricorn (to be completed by 6/30/2021) — (base amount $185,000, 1st year
<br />of maintenance $15,000, Travel expense $15,000, total $215,000)
<br />a. Contingency for additional CONSULTANT integration services and Travel expense -
<br />as required- for Capricorn Customer Portal - $37,000
<br />3) Licensing and Maintenance for modules installed FY 19/20 - $209,931 (plus $14,000
<br />miscellaneous contingency, total $223,931)
<br />4) Information Technology Agency professional programming integration services as required
<br />(base amount $25,000, plus $1,250 contingency)
<br />5) AppleOne Employment Services staff augmentation of five (5) supplemental part-time
<br />bilingual Customer Service Clerks (base amount $200,000)
<br />6) Invoice Cloud for contingent forty-five (45)-month pre -paid Kiosk Payment Services Lease
<br />— $57,857
<br />FY 2021/22:
<br />1) On -going Licensing and Maintenance - $216,229 (plus $14,000 miscellaneous contingency,
<br />total $230,229)
<br />2) AppleOne Employment Services staff augmentation of five (5) supplemental part-time
<br />bilingual Customer Service Clerks (base amount $100,000)
<br />3) Invoice Cloud for contingent pre -paid PayGo Services - $25,000 ($19,500 base charge, plus
<br />$5,500 contingency)
<br />FY 2022/23:
<br />1) On -going Licensing and Maintenance - $222,716 (plus $14,000 miscellaneous contingency,
<br />total $236,716)
<br />2) Invoice Cloud for contingent PayGo Services - $25,000 ($19,500 base charge, plus $5,500
<br />contingency)
<br />FY 2023/24:
<br />1) On -going Licensing and Maintenance - $229,398 (plus $14,000 miscellaneous contingency,
<br />total $243,398)
<br />2) Invoice Cloud for contingent pre -paid PayGo Services - $25,000 ($19,500 base charge, plus
<br />$5,500 contingency)
<br />FY 2024/25:
<br />1) On -going Licensing and Maintenance - $236,280 (plus $14,000 miscellaneous contingency,
<br />total $250,280)
<br />OPTIONAL YEAR TERMS
<br />25D-5
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