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<br />year 2019-2020, to count toward the $6,398,123 for the Link shelter, subject to
<br />non-substantive changes approved by the City Manager and City Attorney.
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<br />25D. AWARD AGREEMENT WITH SYSTEMS AND SOFTWARE, INC. IN THE
<br />AMOUNT OF $3,361,516 AND AMEND AGREEMENT WITH UTILIWORKS
<br />CONSULTING, LLC IN THE AMOUNT OF $75,592 FOR UTILITY BILLING
<br />SOFTWARE UPGRADE PROGRAM MANAGEMENT; AMEND APPLEONE
<br />AGREEMENT IN THE AMOUNT OF $350,000 FOR CONTRACT EMPLOYEE
<br />SERVICES; AMEND INVOICE CLOUD, INC. AGREEMENT IN THE AMOUNT
<br />OF $210,000 FOR CONTINGENT UTILITY PAYMENT KIOSK AND PAYGO
<br />SERVICES) – Public Works Agency, Finance and Management Services Agency,
<br />Information Technoloy Department and Human Resources Department
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<br /> RECOMMENDED ACTION:
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<br />1. Authorize the City Manager to execute an agreement with Systems and
<br />Software, Inc. for a comprehensive upgrade of enQuesta, the City’s utility
<br />customer service and billing system, necessary for Advanced Meter
<br />Infrastructure integration, an integrated workforce management system
<br />(enQuesta Link Mobile) and an enhanced Customer Portal environment
<br />(Capricorn). The agreement would include software license and support for a 6-
<br />year period commencing March 1, 2020, and expiring December 31, 2025, with
<br />provision for 2 renewal options ending December 31, 2029 exercisable by the
<br />City Manager and City Attorney, in a base amount of $3,144,516 and a
<br />contingency amount of $217,000, for a total not to exceed $3,361,516 for the term
<br />of the agreement, subject to non-substantive changes approved by the City
<br />Manager and City Attorney (Agreement No. A-2020-XXX).
<br />
<br />2. Authorize the City Manager to execute an agreement amendment with
<br />UtiliWorks Consulting, LLC for project management related to the City’s utility
<br />customer service and billing system upgrade in a base amount of $68,720 and a
<br />contingency amount of $6,872, for a total not to exceed $75,592 for the term of
<br />the agreement, subject to non-substantive changes approved by the City
<br />Manager and City Attorney (Agreement No. A-2020-XXX).
<br />
<br />3. Authorize the City Manager to increase the Human Resources part-time vendor
<br />contract with AppleOne Employment Services, an ActOne Group Company, to
<br />pay for five (5) part-time Customer Service Representatives (two and a half (2.5)
<br />full-time equivalent bilingual Customer Service Representatives) for a time-
<br />limited amount of twenty-one (21) months beginning April 1, 2020, not to exceed
<br />$350,000, subject to non-substantive changes approved by the City Manager and
<br />City Attorney (Agreement No. A-2020-XXX).
<br />
<br />4. Authorize the City Manager to execute an agreement amendment with Invoice
<br />Cloud, Inc. for contingent forty-five (45)-month pre-paid lease for Payment
<br />Kiosk equipment, software and services in the amount of $135,000, and PayGo 7-
<br />Eleven store/CVS Pharmacy remote utility bill payment services for 36 months
<br />CITY COUNCIL AGENDA 9 FEBRUARY 18, 2020
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