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L0 <br />wachter <br />Introduction <br />■ Thanks <br />Thank you for the opportunity to provide the following <br />proposal for the City of Santa Ana project. <br />We appreciate your consideration of Wachter — our goal is to <br />deliver a successful project and build a lasting partnership <br />with your firm. <br />■ The Wachter Advantage <br />■ Wachter At a Glance <br />Founded:1930 <br />Corporate Structure: Privately Held <br />Total Employees: 1,400 <br />Headquarters: Lenexa, KS <br />Regional Offices: 12 <br />wachter.com I City of Santa Ana <br />Wachter is a leading nationwide solutions integrator offering Wachter designs, installs, and maintains these complex <br />managed services, electrical systems, IT networks, Industrial systems, providing clients with a competitive edge by <br />automation, and safety and security solutions, increasing productivity, lowering operational costs, and <br />streamlining internal processes. <br />Wachter is here to keep critical systems delivering a return on your investment. <br />Pricing <br />Service Rates <br />• Time and Materials pricing provides City of Santa Ana, with a'Dispatch Fee' and an 'Hourly Rate' for onsite <br />labor. <br />• Dispatch fee and/or hourly rates vary based on the 'Priority Code' assigned and are for service and MAC work <br />only. <br />• Dispatch fee includes first hour on site and the first hour of travel for all priority codes and additional <br />coordination fees. Any additional hours on site after the first hour will be billed the hourly rate for that priority <br />code. <br />• OT rate shall apply to onsite labor outside of M-F, 8-5 local; including weekends and holidays. <br />9/9/2019 — proposal 4 SLA VIA for City of Santa Ana — OCTA SARTC VSS Service 2019/2020 <br />