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0 <br />wachter <br />wachter.com ( City or Santa Ana <br />Access <br />Control/AV/Video <br />Surveillance — Technician <br />Rates <br />Priority Code <br />Response <br />Next Day <br />Trip Charge <br />$ 365 <br />Service Description <br />Dispatch (Incl. 1n hour) <br />Hourly Rate <br />(ST/DT/Weekend) <br />$ 90/120/180 <br />Pi <br />P2 <br />72 Hours <br />$ 305 <br />Dispatch (Incl. 1*r hour) <br />$ 90/120/180 <br />P3 <br />3-5 Days <br />$ 265 <br />Dispatch (Incl. Sr' hour) <br />1 $ 90/120/180 <br />Return Trips & Per Diem Fees <br />In the event that work cannot be completed in a single day or continuing to work would violate Wachter safety policies; <br />additional charges may apply. <br />• If the technician is within two hours from his home address, an additional dispatch fee will be charged for the <br />return trip the next day. <br />• If the technician is more than two hours from his home address, $145 for Per Diem will added to the invoice. <br />• If return trip is required due to equipment order, end user turn away, etc., an additional dispatch fee will be <br />charged for the return trip. <br />• City of Santa Ana will always be notified prior to incurring a return trip or Per Diem fee. <br />Lift Rental Fees <br />In the event that a lift is required to perform the work, Wachter will add lift charges to the invoice at cost plus 25%. <br />Rates and delivery/pickup fees vary based on location. Prices vary based on local and state taxes, delivery, and pickup <br />fees. <br />Cancellation Fees <br />1. Onsite <br />a. If the cancellation occurs after the technician is en route or onsite, the full dispatch fee and any onsite <br />time incurred, will be charged. <br />b. Some reasons for onsite cancellation, but not limited to, are: <br />i. Equipment not onsite or cannot be located. <br />ii. Site access denied. <br />2. 48 Hours <br />a. If the cancellation occurs within 48 hours of the scheduled onsite time, 50%of the dispatch fee will be <br />charged. <br />3. More than 48 Hours <br />a. If more than a 48-hour notice is given for cancellation, no fee will be charged. <br />Materials <br />Unless other arrangements are made pursuant to this Agreement, Wachter will provide all necessary materials to <br />perform the work requested. Materials will be invoiced at cost plus 20% <br />9/9/2019 — Pioposa! a SlA V1.1 for C tq of Sand ana — OCTA SARTC VSS service 2019/2020 <br />