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0 <br />wachter <br />wachter.con, I City of Santa Ana <br />Structured Cable System components and all equipment or software furnished and installed by Wachter will be itemized <br />on the ticket invoice. Hardware and other raw materials used during the Installation process (e.g. nuts, bolts, screws, ty- <br />raps, tape, etc.) will be identified on the invoice as 'Miscellaneous Materials'. <br />Project Management <br />Your project management team is composed of experienced project managers and project coordinators. Your project <br />manager will run your project and serve as your Single Point of Contact (SPOC) for all project issues. Wachter uses Trust, <br />our web -based project management application, to provide secure, on -demand, real-time access to your project data. <br />Communications <br />The Wachter project manager will communicate and provide reporting to the City of Santa Ana project team, per <br />agreed -upon requirements. All reporting and issue -management will include summaries of any issues identified during <br />daily communications with the field crew. All issues and escalations will be handled in an expeditious manner, and <br />recorded in Trust. <br />Warranty <br />Wachter, Inc. is committed to providing defect -free goods and services to its customers. Training, inspection, testing, <br />documentation, and other processes are followed to ensure all applicable standards are met. <br />Wachter, Inc. warrants all labor to be free of workmanship defects for a period of 12 months from the date the work is <br />performed. During this 12-month period, Wachter will promptly repair, at no cost to City of Santa Ana, any defects that <br />are a direct result of labor workmanship. All materials are warrantied according to the manufacturer's provided <br />warranty. <br />Should you have any quality questions or concerns, please contact your project manager or feel free to contact our <br />quality department at QualityAssurance@wachter.com. <br />Use of Customer Information <br />Wachter frequently uses our projects to develop case studies or modify best practices. Case studies are shared internally <br />and externally as part of ongoing sales and marketing. Members of our staff or marketing firm may contact key <br />customer personnel to gather insights on the project's outcome. <br />9/9/2019 — proposal # 51A V11 for Cny of Santa Ala — OCTA SARTC VSS Service 2019/2020 <br />