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Collecting Solid Waste directly from Container storage location. The Contractor may <br />charge the scout rate included in the approved rate schedule to move or retrieve a <br />Container when operationally required in order to safely position the Container for <br />Collection. In the event of a dispute between Contractor and Customer as to whether <br />scout service will be used, the Executive Director will make the final determination. If a <br />scout fee is charged then a Bin pushout fee shall not be charged. <br />4.3.11 Bin Pushout Service <br />Upon Customer request, Contractor shall provide Bin pushout service, whereby <br />Contractor will move Containers manually to facilitate Collection. The Contractor may <br />charge the pushout rates included in the approved rate schedule to move or retrieve a <br />Container over twenty-five (25) feet to facilitate Collection. For Containers in Bin <br />enclosures, the measurement of distance shall be from location of the Bin once removed <br />from the enclosure to the point of Collection. hi the event of a dispute between <br />Contractor and Customer as to whether pushout service will be used, Executive <br />Director will make the final determination. If a Bin pushout fee is charged then a scout <br />service fee shall not be charged. <br />If Contractor must place a Bin in the public right-of-way to facilitate Collection, <br />Contractor shall not permit the Bin to remain in the public right-of-way over one hour. <br />If the Bin is stored under a chute for Solid Waste Collection, the Bin must be serviced <br />and returned immediately. <br />4.3.12 Locking Bins <br />Contractor shall provide locking Bin Service (providing the hasp, key and lock and <br />servicing the lock) to Customers that request such service in accordance with the <br />approved Rate Schedule. <br />4.3.13 Return Trip Fee <br />Contractor may charge a return trip fee, per the approved rate schedule, in the event <br />that Contractor arrives on time for a scheduled Collection of Bins or Roll -off Boxes, and <br />is impeded from Collection due to Container being blocked or otherwise unable to be <br />Collected due to issues within the Customer's control. The fee may be assessed if <br />Contractor must return a second time for Collection. Charge may be assessed for the <br />trip, not per Container, in the event of a Customer with multiple Containers. If <br />March 9, 2020 49 City of Santa Ana - DRAFT <br />60A-138 <br />