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association, Contractor may enter into an agreement with the homeowners association <br />with the approval of the Executive Director, whereby the homeowners association shall <br />be billed directly by Contractor, and remit payments for all residents within the <br />association directly to Contractor. Contractor is responsible for customer billing and <br />remittance to City of the City Franchise Fee and other City fees for homeowners <br />associations direct -billed by the Contractor. <br />Bills must be itemized by Container size, frequency of service, and period billed for. <br />5.1.4 Roll -Off Billing <br />Contractor shall bill for Roll -off services and other special charges as permitted in the <br />approved rate schedule on a monthly basis. <br />Bills must be itemized by Container size, frequency of service, tons, per ton fees, and <br />period billed for. <br />5.1.5 Special Bin Services and Customer Service Requirements <br />Contractor may enter into agreements with Bin Service Customers for special Collection <br />services different from, in addition to, or greater than the minimum collection services <br />required in this Agreement. Minimum Container capacity requirements are described in <br />Section 16-37 of the City of Santa Ands Municipal Code. <br />5.1.6 Other Optional Services <br />Contractor may offer on a subscription basis other optional services for which a rate is <br />not provided in the approved rate schedule, at a rate negotiated between Contractor <br />and a Residential Curbside Service Unit Customer or other Customers, subject to <br />approval by the Executive Director. Contractor may not charge a fee for moving its <br />vehicles in reverse for the purposes of emptying a Bin. Contractor must notify Executive <br />Director of service type, and negotiated rate prior to initiating service. <br />5.1.7 Review of Billings <br />Contractor shall review its Billings to Customers under Sections 5.13 and 5.1.4. The <br />purpose of the review is to determine that the amount which Contractor is billing each <br />Customer is correct in terms of the level of service being provided to such Customer by <br />Contractor. Contractor shall review Customer accounts annually, and submit to City a <br />March 9, 2020 81 City of Santa Ana - DRAFT <br />60A-170 <br />