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Bin Cleaning - Upon Customer or City request, or if required to maintain the containers in a <br />clean condition, Contractor shall clean or exchange customer bins at the approved rates. See <br />Section 4.7.4.3.A. <br />Cart Service - Contractor will continue to offer refuse, recycling, and organics carts to <br />commercial customers that do not have space for, or do not generate enough waste to require <br />the use of bins for collection. See Section 4.3.2. <br />Commercial Recycling - Contractor shall provide source separated recycling using bins or <br />carts for commercial customers requesting such services. Commercial recycling bin services <br />shall be provided at a rate not to exceed 75% of the equivalent refuse rate for similar bin sizes <br />and service frequency. See Section 4.3.5. <br />Organics Recycling Services - Contractor shall provide all customers required to participate in <br />these programs with compliant programs such as organic waste collection and recycling <br />services, coordination with food rescue organizations to promote edible food recovery, <br />education and outreach, reporting, contamination monitoring and enforcement in accordance <br />with AB 1826 and SB 1383. Commercial organics recycling services shall be provided at a rate <br />not to exceed 75% of the equivalent refuse rate for similar bin sizes and service frequency. See <br />Sections 4.3.6, 4.3.7, and 4.3.8, of the agreement. <br />Holiday Tree Collection (Multi -Family Bin Customers) - Contractor shall collect all holiday <br />trees discarded by Multi -Family Premises during the three weeks following Christmas Day, at <br />no additional charge. After this period, trees will he collected as bulky items. See Section <br />4.3.15. <br />Bulky Item Collection - Currently, bulky items at multi -family properties are collected by the <br />hauler at an additional charge. Contractor to propose an alternative program and related <br />additional costs, if any, for collection of bulky items from multi -family properties aligned <br />with the City's goal to reduce instances of illegal dumping. <br />Roll -Off Box Collection - Contractor will provide roll -off box collection services (as limited by <br />Section 2.9 of the agreement) to both commercial and residential customers within two <br />business days (excluding weekends and select holidays) of request. See Section 4.3.3. <br />Temporary Bin Service - Contractor shall deliver a temporary bin (as limited by Section 2.9 of <br />the agreement) to both commercial and residential customers within two business days <br />(excluding weekends and select holidays) of request. See Section 4.3.4. <br />Scout Service - Contractor shall provide scout service upon customer request and approval <br />by the Executive Director for an additional charge. If a scout fee is charged then a pushout fee <br />shall not be charged. See Section 4.3.10. <br />Bin Push -Out Service - Contractor shall provide push -out service upon customer request for <br />an additional charge. If a push -out fee is charged then a scout fee shall not be charged. See <br />Section 4.3.11. <br />Draft, March 9, 2020 12 City of Santa Ana <br />60A-22 <br />