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Indicate procedures taken to ensure that each Santa Ana caller will receive information <br />accurate to the City's contract. Describe procedures to satisfactorily respond to common <br />customer complaints, and inquiries from non-English speaking customers. <br />10. AUTOMATED CART DESCRIPTION <br />All carts shall be new at the start of service under this agreement. Proposer shall describe <br />carts which it intends to use in the City, pending City approval. Include manufacturer, <br />specific sizes, SB 1383 compliance, colors of carts and lids by waste stream, and a photograph. <br />11. COLLECTION VEHICLE DESCRIPTION <br />Please provide the following information for each vehicle to be used under the collector <br />agreement. Proposers should indicate proposed vehicle features that enhance safety and <br />maneuverability on difficult -to -service streets and alleyways. <br />1. Make <br />2. Model <br />3. Model year <br />4. Type of renewable natural fuel to be used <br />5. Waste stream(s) to be collected (e.g., cart, bin, and roll -off) <br />12. MINIMUM RECYCLING REQUIREMENTS <br />Proposers shall propose a diversion rate in accordance with Section 4.6.1 of the agreement to <br />which the successful proposer will be held accountable. See Sections 11.1.N and 11.4.13.9 of the <br />agreement which address Events of Default and liquidated damages associated with not <br />meeting the minimum recycling requirements. For comparison, the existing Contractor <br />diverted 15% of the tonnage Collected by the Contractor in calendar year 2017. <br />13. FOOD RESCUE AND DONATION PROGRAM <br />Proposers shall describe their proposed efforts to assist the City and its customers with a food <br />rescue and donation program to comply with SB 1383 which establishes a target that not less <br />than 20% of currently disposed edible food is recovered for human consumption by 2025. See <br />Section 4.3.8. <br />14. ORGANIC WASTE RECYCLING PROGRAM <br />Proposers shall describe the proposed organic waste recycling program required under <br />Sections 4.2.4 (residential), 4.3.6 (commercial), and 4.3.7 (roll -off) of the draft agreement, <br />including type of containers proposed. Proposers should include detailed information on <br />customer in-house preparation of material prior to disposal (e.g., bag or no bag requirements); <br />include a comprehensive list of organic materials as defined in Sections 1.32, 1.42, and 1.65 <br />that are acceptable in each of the programs listed above, and a comprehensive list of organic <br />Draft, March 9, 2020 24 City of Santa Ana <br />60A-34 <br />