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Exhibit 1 <br />ADDENDUM MULTIYEAR SUPPORT COMMITMENT <br />As it relates to the Component Systems specified herein, this Addendum is subject to the terms of the Software License <br />Agreement between Infor (US), Inc. ('Infor) and City of Santa Ana ('Licensee') with an effective date of 3/3/2008 (the'License <br />Agreement'). As it relates to Support for the Component Systems, this Addendum is subject to the applicable terms of the <br />License Agreement (to the extent it concerns Support) or, if Support is subject to a separate Support Agreement related to <br />the License Agreement, the terms of such Support Agreement (the 'Support Agreement'). The License Agreement and <br />related Support Agreement (if any) are referred to herein as the 'Agreement'. All terms of the Agreement are incorporated <br />herein by reference. Capitalized terms not defined in this Addendum are defined in the Agreement. In the event of a conflict, <br />the terms of this Addendum control over the terms of the Agreement. <br />In the event the capitalized terms in this Addendum differ from the terminology used in the Agreement, references herein to: <br />'Component Systems' means the software products that are being licensed (and may be referred to in the Agreement as <br />Products, Software Products, Software, Programs or Licensed Programs): 'Support' means Infor's current standard <br />maintenance and Support services (and may be referred to in an Agreement as Maintenance and Support, Annual Support, <br />Support Services, On -Going Support or One Point Support): 'Order Form' means a mutually agreed upon ordering document <br />(and may be referred to in an Agreement as Schedule, Supplement or Supplemental Schedule): 'Annual Escalation <br />Percentage Cap' means the maximum percentage increase in an annual Support Fee on an annual basis. In addition, based <br />on the applicable Agreement, listed Component Systems herein owned by a third party may also be referred to in the <br />Agreement as 'Additional Software' or'Third Party Software'. <br />Effective Date of the Addendum: Date of Infor counter -signature <br />I. Component Systems: Previously licensed Component Systems for which Licensee is purchasing Support. No delivery <br />necessary <br />The Component Systems for which the Licensee is purchasing support are listed in Exhibit A. <br />Support Level: Infor Xtreme ("XT") Support unless otherwise indicated. <br />"XT" = Infor Essential (24X5)/ "XTP" = Infor Premium (24x7)/"XTE"= Infor Customer Success Plus program <br />**Support Level: Descriptions of the XT and XTP Support plans can be found at <br />http://www.infor.com/content/brochures/inforxtremesui)oortplanfeatures.odf A description of the XTE / Customer Success <br />program can be found at https://www.infor.com/supporUcustomer-success-plus <br />Infor Support Assistant: If not already installed, Licensee agrees to promptly download and install Infor Support Assistant <br />("ISA"), a data collecting application that gathers relevant system and software information for use by Infor Support in its <br />continuing effort to improve Support response and resolution times and to assist Infor with the provision of proactive Support. <br />For purposes of clarification, ISA does not collect personal data, business transaction data, production data or authentication <br />information, including passwords. <br />II. Support Services <br />Total Support Fee 709,397.59 US (Dollar) <br />Annual Escalation Percentage Cap: For this Support Term, the Annual Escalation Percentage increase of 3 % is included <br />in the annual payment amounts set forth below. Following this Support Term, the Annual Escalation Percentage cap shall be <br />6 % or the then -current year -over -year increase in the Consumer Price Index (CPI) whichever is the greater. <br />Support Term:6/1/2020 ("Start date') to 5/31/2023 ("End date") <br />Support Commitment: <br />