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via mobile phone and email for easy access and <br />continuous communication. <br />IPAD APPLICATION <br />As specified in the RFP, NV5 will use PROCORE <br />software to maintain project files, and in addition, <br />we offer our proprietary application which is a user- <br />friendly, iPad application used by our inspectors to <br />generate reports, including daily inspection photos. <br />Our inspectors have all been issued an iPad device. <br />The application guides our inspectors, step-by-step <br />to complete and fill out appropriate sections of their <br />daily reports. The application is specially designed to <br />automatically populate weather and site conditions <br />based on the device's GPS location. Drop -down <br />menus for equipment and labor classifications <br />also have been built into the application to assist <br />inspectors in completing and fully accounting for their <br />site observations. There is also a prompt feature that <br />notifies the inspector when any portion of the report <br />is not complete. Daily photos can be taken through <br />the application and will automatically attach to the <br />report. Basic, common information will be carried <br />over from previous days' reports in order to save time <br />filling out a new report each day on a jobsite. Once <br />reports are uploaded, have been signed, and saved, <br />a PDF version will automatically be uploaded to the <br />NV5 server. A supervisor can approve and finalize <br />the report and request corrections. This application <br />is one of many ways we are working to get the most <br />accurate and timely information to the City. <br />CUSTOMER SERVICE AND PUBLIC OUTREACH <br />Our first line of customer service comes from <br />our inspectors. Our inspectors know the value of <br />maintaining great relations with residents, business <br />owners and anyone affected by a project, and they <br />have proven to be a valuable resource in appeasing <br />public concerns and resolving field issues. <br />An effective and informative public outreach program <br />that informs all affected residents, property owners <br />and motorists about construction impacts and possible <br />traffic delays is critical to the success of any project. <br />If the City desires, NV5, as a part of its construction <br />support services, can establish a 24-hour toll -free <br />project hotline. We also can create a recorded <br />message that includes project information and updates <br />and gives callers the option to leave messages. All <br />messages will be responded to within 24 hours. Other <br />key elements of our public outreach program include: <br />• Verbal and written notifications <br />• Informational flyers about the project <br />• Advanced written notices about upcoming work <br />• Verbal communication follow-up to ease public <br />concerns, enabling residents and business to <br />prepare for any anticipated impacts <br />We provided similar services to the City of Santa <br />Monica, where we resurfaced a very busy and <br />politically visible section of Montana Avenue. The <br />resurfacing was performed at night to reduce impacts <br />to the businesses, but there was still a major concern <br />with noise impacts for the residential neighborhoods <br />lining the side streets. Our construction inspection <br />team worked closely with the City and the contractor <br />to distribute information flyers to the adjacent <br />residents as well as provide door-to-door services <br />to speak with the residents to offer information and <br />answer questions about the work. This approach <br />kept the complaints to a minimum. Residents voiced <br />their appreciation to the construction support team for <br />providing advanced notification and information. <br />