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5. <br />OUTSIDE CONTACTS................................................................................................... <br />13 <br />6. <br />FACILITIES.....................................................................................................................13 <br />7. <br />REPORTING REQUIREMENTS..................................................................................... <br />14 <br />8. <br />PERFORMANCE MONITORING AND REVIEW.......................................................... <br />15 <br />9. <br />QUALITY CONTROL..................................................................................................... <br />16 <br />10. <br />WELFARE FRAUD......................................................................................................... <br />17 <br />11. <br />HANDLING COMPLAINTS........................................................................................... <br />17 <br />12. <br />HOURS OF OPERATION............................................................................................... <br />18 <br />13. <br />BUDGET......................................................................................................................... <br />19 <br />14. <br />STAFF..............................................................................................................................23 <br />WGM0319 Pa 3 of 40 3-31-2020 <br />2&-5 <br />