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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />42. <br />8.4 Performance evaluation meetings will be conducted by ADMINISTRATOR as <br />necessary. <br />8.5 CONTRACTOR shall cooperate with ADMINISTRATOR in providing the <br />information necessary for monitoring this Agreement, and with authorized State or federal <br />representatives who may audit CW/WTW Program services. <br />9. QUALITY CONTROL <br />9.1 CONTRACTOR shall maintain a complete internal Quality Control Plan to ensure <br />that the requirements of this Agreement are met. The Quality Control Plan shall include, but not <br />be limited to: <br />9.1.1 Activities to be inspected on either a scheduled or unscheduled basis, how <br />often inspections will be accomplished, and the title of the individual(s) who will perform the <br />mspections; <br />9.1.2 Specific methods to identify and prevent deficiencies in the quality of <br />service performed, prior to unacceptable performance levels; <br />9.1.3 Method for continuing services in the event of an emergency, such as a <br />strike of CONTRACTOR's employees or a natural disaster; and <br />9.1.4 Maintenance of all inspection files and, if necessary, corrective action <br />taken. <br />9.2 CONTRACTOR shall cooperate with any third party audit or inspections as <br />required by ADMINISTRATOR or other COUNTY, State or federal agency. <br />10. WELFARE FRAUD <br />If CaIWORKs eligibility or Supportive Services payment fraud is suspected, <br />CONTRACTOR staff shall inform the appropriate designated COUNTY staff within two (2) <br />business days of awareness of any suspected fraud. <br />11. HANDLING COMPLAINTS <br />11.1 Complaints include, but are not limited to: complaints from PARTICIPANTS, <br />other COUNTY contracted service providers, community organizations, and the public. <br />WGM0319 Page 10 of 19 3-31-2020 <br />25B-52 <br />