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Response time: <br />• 48 hours' response. <br />• Monday - Friday, excludes Saturdays, Sundays, and holidays. <br />Repair Times <br />• With respect to all 4E dispatch requests, the goal is to correct the problem within 12 hours of the dispatch <br />request 80% of the time <br />• With Respect to all 24S Dispatch Requests, the objective is to correct the problem within 48 hours of the <br />Dispatch Request 80% of the time. <br />• With Respect to all Two -Day Dispatch Requests, the objective is to correct the problem within 72 hours of the <br />Dispatch Request 80% of the time. <br />