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to the dispatch. Response time definition and assignment descriptions are listed below. Acceptance Inspection Gasboy undertakes the service described herein relying on Customer's representation that the equipment was properly installed and maintained in accordance to the manufacturers published documents for installation and operation, Gasboy shall inspect equipment during the first service request after the equipment is placed on the maintenance agreement. If Gasboy determines that any equipment is not operating within the manufacturer's installation specifications or has a potential pre-existing problem, Gasboy will first consult with Customer about upgrading the obsolete equipment with similar equipment. If the upgrade is approved, Customer and Gasboy shall mutually agree upon the cost of such upgrade and Customer agrees to cover the agreed upon costs incurred because of equipment upgrades. Customer will have the option to: • Replace the partlunit • Authorize Gasboy to repair the equipment at the quoted or stated price • Utilize a third party to make any corrections • Exclude the equipment from the service agreement Database Reconciliation Gasboy and Customer will work together to ensure accurate equipment and site information is available to load into the Gasboy data base system. Service Levels: Dispatch requests shall be assigned a service level for response and repair time based upon the assignment descriptions listed below. Response Times: 4E 4 hour" emergency response, clock neverstops, 2417/365 24S 24-hour response, clock never stops, 24f71366 48S 48-hour routine response during normal business hours, clock stops on weekends and holidays Repair Times 4E 8-hour repair, clock never stops, 24/7/365 24S 24-hour repair, Monday — Friday 48S 48-hour routine response during normal business hours, clock stops on weekends and holidays Issue Service Request Response Time Repair Time One (1) or more fueling positions down but still able to fuel 24S 24 Hour 48 Hour Complete System Down 4E 4 Hour 8 Hour Two Day Response: An ASC is to be on site within 48 hours during normal business hours: Anything not covered by 4E or 24S.