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for a fee of One Hundred Dollars and No Cents (US $100.00), payable immediately by credit card before Gasboy will provide the Services. This fee is good for one call, one problem only. If Customer calls with more than one issue at a non -covered location, Gasboy will charge an additional fee for each issue. DISCONTINUANCE OF SERVICES If Customer elects to discontinue the Services at any time due, any reinstatement of the Services will require a new agreement and a payment of the then -current annual fee. In addition, Gasboy will charge a reinstatement fee of one hundred ten percent (110%) of the current annual fee prorated by the number of months (to a maximum of twenty- four (24) months) during which the Services were discontinued. SCHEDULEA•1. SERVICE LEVEL AGREEMENTS(SLA's) Repairs for Damaged Equipment Gasboy's monthly charges, as shown in Schedule B, do not cover services with respect to damage to the equipment resulting from vehicle accidents, vandalism, acts of God (hurricanes, tornados, earthquakes, or other major natural disasters), negligence or misuse (other than by Gasboy, its employees oragents which will be Gasboy's responsibility), except as otherwise specifically stated in this agreement. Where Customer requests that Gasboy repair such damage, Gasboy will provide Customer with an estimate of the costs and if such cost estimate is acceptable invoice Customer for such repairs using Gasboy's standard time and material rates. Obsolete Equipment Obsolete equipment, as used in this agreement, is defined as any equipment other than equipment installed by Gilbarco as part of the Fuel Management System in which the original manufacturer has terminated support (parts, drawings, engineering support, or training is no longer available). In the event Customer desires to include obsolete equipment under this agreement, Gasboy will use commercially reasonable efforts to meet the desired response and repair times. If obsolete equipment cannot be replaced with equipment of the same make and model, Gasboy will first consult with Customer about upgrading the obsolete equipment with similar equipment. If the upgrade is approved, Customer and Gasboy shall mutually agree upon the cost of such upgrade and Customer agrees to cover the agreed upon costs incurred because of equipment upgrades. Authorized Service Contractors Gasboy will have the sole discretion to select all Authorized Service Contractors (ASC's) for service work. It shall be the responsibility of Gasboy to adopt and enforce sound and accepted safety and health practices in performing the maintenance services and repairs ('Services") and to ensure that it and any ASC's comply with Customer's or the site's safety and related policies and procedures. Gasboy and ASC's shall comply with all safety and health policies or practices of Customer while on Customer's or any Customer related property. If Customer has a service provider, they wish to use; Customer will notify Gasboy in writing of their desire to utilize the selected ASC. Gasboy will consider the request and will honor said request if there is no adverse impact on the quality and delivery of the fixed maintenance program to FedEx Ground. Definition of Dispatch Request A dispatch request is defined as a telephone request made by a person or persons as designated to provide site repair and maintenance at an identified Customer location for equipment. Such dispatch request will include a unique identifier assigned (incident number) by Gasboy's Help Desk as well as a dateltime stamp indicating the request is opened. The dispatch request will also include identification of the site, and a description of the problem(s) to be resolved. Emergency Dispatch Request Gasboy ASC's are available to be on site (24171365). Response time to site is dependent on the response time assigned