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Documentation and the actual Software performance. The Library Corporation further <br />agrees to make its best efforts to correct any Hardware or Software problems that <br />result in total System "downtime". <br />d. The Library Corporation warrants that the Library shall acquire good and clear title to <br />the Hardware purchased hereunder, free and clear of all liens, claims, or <br />encumbrances from a third party. Title to the Hardware purchased from The Library <br />Corporation by the Library shall pass from The Library Corporation to the Library upon <br />payment of the final balance due, as outlined under Schedule H, Payment Schedule. <br />e. Hardware purchased under this Agreement will be newly manufactured. <br />f. The above warranties will apply as long as the Library has maintained Hardware <br />Maintenance as provided by Schedule D and Software Support as provided by <br />Schedule E or during the time of Hosted Services. <br />12 Software Support and Maintenance. <br />a. Telephone support and Licensed Software Updates will be provided as part of the <br />annual Software support service fee, as provided for in Schedule H of this Agreement. <br />The initial cost of the Software includes first -year Software support. Payment of the <br />annual Software support fee entitles the Licensee to continued use of the Software. <br />b. Licensed Software Updates will be made upon release. <br />12.2.1 The Library Corporation agrees to notify the Library at least 12 months prior to the release of a <br />mandatory Licensed Software Update that would require a Hardware enhancement. <br />c. The Library Corporation reserves the right not to release Licensed Software Updates <br />to the Software during the term of this Agreement. Failure to release Licensed <br />Software Updates to the Software does not constitute default on the part of The Library <br />Corporation because of the continuation of the right to use telephone support and other <br />support -related services. <br />d. After a period of five years from the date of the execution of this Agreement, The <br />Library Corporation can discontinue Software support upon two years written <br />notification to the Library and the warranties provided by Section 12.1 of this <br />Agreement shall remain in effect. <br />e. The Library Corporation shall not be responsible for correcting any adverse effects on <br />performance or operation as a result of the Library's use of (a) third -party Hardware or <br />Software, and/or (b) Databases and networks external to the Library•Solution <br />System, in conjunction with the Library -Solution System. When resources are <br />available, The Library Corporation may provide consultation services or assistance <br />relating to the Library's use of such third -party Hardware and Software, external <br />Databases and networks, and The Library Corporation reserves the right to charge, at <br />the then -published rate, for such services and assistance. <br />City of Santa Ana <br />Page 6 <br />