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a�%�e, <br />software <br />• Caused by factors outside of Avolve's control, including any force majeure event or interruption or <br />impediment to Internet access or related problems <br />• That result from Customers equipment, software or other technology and/or third party equipment, <br />software or other technology, including any third party hosting providers <br />• That resulted from Planned Maintenance or associated to beta, evaluation, non -production systems, and <br />trial services accounts <br />• That result from any actions or inactions from Customer or any third party, including employees, Users, <br />agents, contractors, or vendors, or anyone gaining access to the hosted Avolve SaaS Product infrastructure <br />by means of Customer's (and its Users') passwords or equipment <br />• Arising from Avolve's suspension and termination of Customer's right to use the hosted infrastructure in <br />accordance with the Agreement; and <br />• Avolve, in its sole discretion, shall determine whether any of the foregoing exclusions are applicable to <br />Customer. Avolve may, but is not obligated to, issue a Service Credit in Avolve's sole discretion where <br />Customer's use of the Avolve SAAS Solution may be Unavailable due to factors other than expressly <br />provided here in this SLA <br />Page 18 of 30 <br />