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aV%le- software configuration worksheet and based on a defined project start date and end date for the implementation engagement. This understanding forms the basis for Avolve's pricing and the deliverables to be provided under this Statement of Work. Any deviation from these requirements will require a change order and may increase cost or estimated time of Project completion. 2. Avolve will provide implementation, configuration and training (collectively, "Professional Services"), utilizing all built in configuration features. 3. Customer agrees to make their resources available to meet a 4-week implementation schedule. 4. Should Customer require professional services post the identified project end date, Customer agrees to the use of Assurance Services via one or more change orders. If Assurance Services are not available, Customer agrees to a new order and one or more Statements of Work be provided to Avolve Software before services are rendered. 5. Customer and its third parties and/or subcontractors will fulfill any hardware/software requirements, to allow communication between Avolve Software. 5. PaperlessNow product and services do not permit integrations to third -party systems/software, 7. Avolve Software resources are the Project and System Administrators for the environment. Customer may assume Project and/or System Administrator rights post the implementation period when certification for ProjectDox PaperlessNOW administration has been achieved. Ask your Implementation Specialist or Account Manager for more details. 8. Customizations/Extensions may be requested to the terms of one or more written Statements of Work or use of Assurance Services via one or more Change Orders. 9. Virtual training library and assessments may not be recorded or downloaded for Customer use outside the provided platform. :ACCEPTANCE PROCESS Upon the completion of the Launch milestone, an Acceptance document will be issued to the Customer, for which, Avolve Will request from the Customer provide a written response within five (5) business days after receipt thereof. Notwithstanding the foregoing or anything to the contrary in the Purchase Agreement, all other Deliverables provided under this Statement of Work shall be deemed to have been accepted by the Customer upon delivery. If Customer does not approve, reasons for rejection must be clearly noted. Avolve will then work with the Customer to come to agreement on obtaining approval. The Customer shall be deemed to have accepted the Project which Customer does not accept or reject within such period. CHANGE UONTROL PROCESS The "Change Control Process" is that process which shall govern changes to the scope of the Project during the life of the Project The Change Control Process will apply to new components and to enhancements of existing components. The Change Control Process will commence at the start of the Project and will continue throughout the Project's duration. Additional procedures and responsibilities may be outlined by the Implementation Specialist identified on the signature page to the Agreement. Under the Change Control Process, a written "Change Request" (attached) will be the vehicle for communicating any desired changes to the Project. It will describe the proposed change; the reason for the change and the effect the change may have on the Project. The Project Manager of the requesting party will submit a written Change Request to the Avolve Implementation Specialist for the other parties. Page 21 of 30