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aVol e, software the number of concurrent users and number of permits. The capacity is calculated based on Avolve's historical consumption results from various customers on Avolve's Cloud and Microsoft's recommendations. The selected capacity is a best case estimate and is subject to change based on usage and strategic plans of the jurisdiction on the percentage growth for a paperless system. An annual system review will be conducted to determine if any system resource adjustments are necessary. When system capacity for CPU, RAM, and IOPs need to be increased for performance improvements or storage capacity has reached 75%, additional resources will be recommended. To prevent data loss, at 100% storage utilization, additional storage is automatically added, and additional storage will be invoiced. Security & Safeguards • MS Azure Data Centers are SOC 1-3, Tier 203, SAE 18 compliant • MS Azure Commercial Cloud is FedRAMP and NIST 800-171 compliant The deepest and most comprehensive compliance coverage in the industry c J �.� ® Fe MivlP High D NSA SRG Iv10 5 10 DOE 10 CER Pm1610 ® PPS 140 2 0 reCRA)aP VW. IP1, D DISH SAG L~1 J 71,z 53 NISI SP SOD 171 0 ItAR ® EAR D NSA SAG t.12 0 NISI CSE ® C➢S ARS 0 Seif n5W Vcnk 0 IRS 1075 Layer 3 and layer 4 firewall security with 1 firewall for the load balancer, 1 firewall for the web tier subnet, 1 firewall for the app tier subnet and 1 firewall for the data tier subnet. Microsoft $1 B+ investment in security R&D on MS Azure Cloud. Additional security information is available at https://azure.microsoft.com/en-us/overview/trusted-cloud/. All incoming and outgoing traffic goes through Avolve Cloud Azure load balancer which is protected by a Microsoffs network firewall called the Azure network security group (NSG). By default, all NSG's block incoming and outgoing traffic that are not related to Avolve software. Traffic is forwarded from the load balancer to the web tier subnet via network access translation (NAT). The web fier subnet has an additional NSG associated to it to filter incoming and outgoing traffic from/to the load balancer. In addition to the web tier subnet Avolve also has an application tier subnet and a data tier subnet. Each subnet has an NSG associated to it, so communication between each subnet is filtered via the NSGs. Avolve Production Environment Safeguard Guidelines: Industry best -practices for systems operational control (SOC) and the National Institute of Standards (NIST) are an integral part of the Avolve Cloud infrastructure, ensuring a very high level of security and system uptime for Avolve's customers and their environments. Avolve's security and operational policies are established in order to safeguard against any unauthorized access to data and/or potential service disruption that are a constant threat in today's world of online commerce. Therefore, the following policies are enforced in the Avolve Cloud: Page 26 of 30