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6. Referral Network <br />When necessary, REACH will refer employees and dependents to appropriate, cost <br />effective, geographically convenient and high quality services provided by individuals and <br />agencies which have been screened by our staff. <br />7, Monitoring/Follow-up <br />REACH will monitor and follow-up as long as appropriate all people referred by the <br />REACH program to outside individuals and community resources to assure the problem is <br />resolved and that the person is satisfied with the quality of referrals. In cases of management <br />referrals, REACH will also follow-up regularly with the City on status of job performance. <br />8. Service Utilization Reports <br />REACH will provide quarterly confidential reports on service utilization, aggregate client <br />profiles, assessed problems and outcome at case closure. Customer satisfaction reports will <br />be available upon request by the City. <br />q. Benefits <br />The City agrees to provide REACH with copies of all the City employee benefit plans and <br />appraise REACH of all changes as they occur, <br />10. Avoiding Conflict of Interest <br />REACH agrees to avoid conflict of interest by providing up to three (3) referrals to clients <br />based on competency, geography and the most cost effective modality to deal with the <br />client's problem(s). No referrals will be made to the private practices of REACH counseling <br />staff members or to any private practitioner and/or agency with whom a REACH counselor <br />has an economic relationship. Only the City can make exceptions to this rule. <br />11. Alcoholism and Chemical Dependency Intervention Services <br />REACH provides job related alcoholism and chemical dependency intervention services as <br />required. <br />25A-42 <br />