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City of Santa Ana <br />RFP: Year -Round Homeless Shelter and Navigation Center <br />Program Components <br />• Three (3) nutritious meals each day <br />• Client support services <br />• Transportation/Shuttle Services <br />• Pet Accommodation <br />• Laundry Facilities <br />• Client access to on -site storage <br />• Outside area for clients, separate from entrance and location of <br />storage <br />• Flexible space to accommodate special programming <br />• Auditing space for City staff <br />• ADA restrooms and showers <br />• Parking for 20 RVsNans <br />• Donation Area <br />• Dog Run <br />• Play area for children <br />Residential Services <br />• Housing First program with low -barriers to entry and operations <br />• Welcome, intakes, and assessment <br />• Assistance in obtaining safe, permanent housing <br />• Case management and other appropriate permanent housing - <br />focused services (e.g., housing navigation, case conferencing) <br />• Participation in the Coordinated Entry System (CES) <br />• Coordination with the City of Santa Ana Housing Authority, <br />referrals to County, State and Federal programs, as well as <br />nonprofit and social service agencies, as appropriate <br />• Mail services, as needed <br />• Telephone access and message services, including an ADA- <br />compliant telephone <br />12 <br />