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C. REACHIine.com will be available for online use to all employees and family <br />members. Employees will be supplied a password as mentioned on REACH employee <br />brochure for online secure area access. <br />f. REACHIine Posters will be supplied from time to time to the City for posting on <br />official staff- bulletin boards. <br />g- Originals of promotional materials for inclusion as short articles in internal stair <br />newsletter or as check stnffors will be supplied upon request by the City. <br />h. REACH staff will participate at the City's employee benefit fair upon request. <br />i. REACH will assist with drat}ing of any EAP related materials to announce REACH <br />services to employees. <br />17. Olinli <br />REACH conducts ou-going quality assurance audits on all aspects of the program from <br />inception to end of the contract year. REACH will supply the City with quarterly reports. <br />II THE aU OF SANTA ANA RRAI,I7i S AND UNDERSTANDS <br />i. '.Cop management support and commitment is essential to the success of the REACH <br />Employee Assistance Program at the City of Santa Ana. <br />2. REACH is a totally confidential program, The City will only be aware of employees <br />referred officially by management and information about that employee will not be released <br />without written consent of the employee. <br />3. REACH will not, in all cases, be able to resolve the employee's or dependens problem(s) in <br />the set number of counseling sessions. In such cases the employee or family member will be <br />referred to quality, cost effective resources available within the community. <br />4. Employees and dependents will not be charged for the services provided by REACH. If <br />referrals are necessary, those referrals may result in additional cost to the City's benefit plan <br />and may result in added costs to the employee or family member. <br />5, The REACH program is made available to all full- and part-time employees and their <br />dependents. The REACH benefit starts on the first day of employment. <br />6. It is anticipated that the yearly employee utilization rate will be a minimum of 6-81/o. The <br />REACH promotional program will aim at achieving at least this utilization rate. <br />M <br />