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• Train other Contract employees to be polite and courteous during public contact. • Employ truth and accuracy in reporting customer service records. 2. CITY'S RESPONSIBILITIES The City of Santa will provide a listing of homes that have delinquent dog licenses or make available the City's data base (Dog License System) to the consultant as the City may determine is necessary. Monthly, the City's Finance Department will prepare a collection report. This report will include money collected and number of licenses purchased, as reported by the Consultant, and will be utilized to determine the amount of compensation to be paid to the Consultant as described in section 3 of this Agreement. 3. COMPENSATION City agrees to pay, and Consultant agrees to accept as total payment for its services, the following sum: a, fifty percent (50%) of all dog license fees collected, b. fifty cents (500) for each new license fee collected from unlicensed dogs, and c. fifty cents (500) for every rabies vaccination certificate collected. Total payments by the City to Consultant under the terms of this Agreement shall not exceed $150,000, annually. Payment by City shall be made within sixty (60) days following receipts of proper invoice, subject to City accounting procedures. In the event funding is not allowed for dog license canvassing and fee collection services during the annual budget approval process, the City shall notify the provider of such occurrence in writing at least thirty (30) days before the end of the current fiscal period, and contract shall terminate on the last day of current fiscal period without penalty or expense to the City. 4. TERM This Agreement shall commence on July 1, 2020 and terminate on June 30, 2022, unless earlier terminated as set forth in section 3, above or section 14, below. City is granted an option to renew for an additional one-year period beginning July 1, 2022 and ending June 30, 2023. Said option shall be exercised in writing at least thirty (30) days prior to the end of the initial term upon a writing executed by the City Manager and the City Attorney. 5. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable