CIVIC COLLECTIONS, INC - Laserfiche WebLink

Home Browse Search

1. SCOPE OF SERVICES a. Consultant shall collect delinquent dog license fees and penalties, and license fees for new dogs. Consultant will also canvas the City of Santa Ana and collect dog license fees at the dog owner's door. The Consultant will encourage the dog owner to pay by check made payable to the "City of Santa Ana". Consultant will collect dog license fees at rabies clinics if requested by the City. Consultant will verify rabies certificates in connection with the collection of dog license fees. This scope of services is intended to cover all labor, material and standards of workmanship to be employed for in this work plan or reasonably implied by terms of same. Work or materials of a major nature which may not be specifically mentioned, but which may be reasonably assumed as necessary for the completion of this work, shall be provided by the Consultant. b. Change Order Contingency —from time -to -time, at City's option, the City Manager or her/his designee may request additional dog license canvassing and collection related services of Consultant at mutually agreed upon scope and fees (to be applied as an offset to Consultant's delinquent dog license collection remittances to City). 2. CONSULTANT Consultant shall hire, train and supervise its employees who will perform services pursuant to this Agreement. Consultant shall provide uniforms and I.D. cards for its employees working on the dog license collection project. Consultant shall provide daily remittance reports to the City. Consultant will account for receipt books provided by the City and utilized by its collection employees. At the end of each day, the Consultant will receive all fees collected by its employees. These fees will be deposited each day in an assigned City drop box. Consultant and Consultant's employees will be required to have Patches on their uniforms identifying that they are an authorized City Contractor and shall wear their uniforms and patches at all times while performing services under this Agreement. Such Patches shall be worn in a professional manner and maintained neat in appearance, and easily identifiable. Such Patches will be provided by the City of Santa Ana. The Consultant shall exercise caution at all times for the protection of persons and property. All fines, penalties and/or repair charges resulting from the Consultant actions shall be the sole responsibility of the Consultant. Consultant's service shall be courteous, responsive, timely, equitable and given in the spirit of professionalism and mutual respect. All Consultant personnel are a reflection of the City of Santa Ana and as such are expected to: • Interact with customers and City officials, whether in person or on the phone, in a pleasant, respectful and professional manner. • Give full attention to each customer's needs by asking questions. Provide information, products and service in an accurate, organized and complete manner. Determine that the customer's request has been fulfilled. • Comply with all federal, state, county, and city laws and regulations. • Use adequate equipment that is kept clean and neat at all times.