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City of Santa Ana CDBG Scope of Work <br />Program Year 2020-2021 (July 1, 2020 - June 30, 2021) <br />Name of Organization Orange County fair Housing Council , Inc. (dba Fair Housing Council of Orange County) <br />Name of Funded Program Santa Ana Fair Housing Education, Counseling and Enforcement <br />Annual Accomplishment Goal <br />Unduplicated Participants antic. ated to be served during the 12-month contract period. <br />4,550 TOTAL 4,460 Santa Ana Participants 1 43201 Low Income Participants 95% <br />Schedule of Performance <br />Unduplicated <br />(estimated) <br />Quarter 1: JUL 1 - SEP 30 <br />Quarter 2: OCT 1 - DEC 31 <br />Quarter 3: JAN 1 - MAR 31 <br />Quarter 4: APR 1 - JUN 30 <br />Estimated <br />Invoicing <br />M60000.00 <br />Program and Funding Description <br />Fair housing education, counseling & enforcement services combined with landlord -tenant counseling will be provided <br />citywide to current or potential Santa Ana housing providers and consumers. While almost all those served (about 95%) <br />will be income eligible under CDBG program standards, anyone contacting us regarding housing -related issues in Santa <br />Ana will be served. Services will be provided largely via telephone, e-mail and facsimile, from our office in Santa Ana, <br />with in -person and walk-in services provided in the community or at our office as appropriate within pandemic protocols. <br />Some program activities, mostly education and outreach or workshops, will occur either virtually or at various sites <br />within Santa Ana, as protocols will allow. Our operating hours are 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm, Monday <br />to Thursday. Walk-ins will be welcome if allowing them is consistent with pandemic protocols, and appointments are <br />available. Community events and workshops can occur on any day or time, with workshops attempted to be scheduled <br />to accommodate clients normal working hours. We have extended office hours until 7:00 pm on the 3rd Wednesday of <br />the month to enhance client access outside of normal working hours. <br />Specific services are: <br />A. FAIR HOUSING ENFORCEMENT: - Respond to 15 or more allegations of discrimination of sufficient merit to open a <br />case file. We will address all allegations of housing discrimination made by current or potential Santa Ana households. <br />If fewer than 15 case files are opened, to compensate, we will perform paired, on -site audit tests of multi -family <br />housing, substituted on a one -for -one basis. <br />B. COMMUNITY EDUCATION: - Involvement in at least 35 Santa Ana education and outreach events, either <br />presentations or information tables, reaching over 540 heads of households, and about 1,270 residents in all.. Distribute <br />at least 4,500 pieces of educational material or information packets. Offer a poster/essay contest within Santa Ana <br />elementary schools. Hold 3 landlord workshops, with 2 in English and 1 in Spanish, and 10 tenant workshops, with 4 in <br />English, 4 In Spanish and 2 in Vietnamese. Conduct presentations on landlord -tenant and fair housing laws as <br />requested by City staff of elected officials. Provide training and technical assistance to City staff as well as to real <br />estate agents, lenders, apartment managers/owners, and other housing industry professionals. <br />C. LANDLORD/TENANT COUNSELING: Handle about 900 requests for service, from about 855 unduplicated <br />households comprised of about 4,000 people, addressing about 2,910 inquiries, disputes or issues. Most discrimination <br />occurs within the landlord -tenant relationship, so this service facilitates our primary goal by assisting in uncovering <br />possible housing discrimination. About 30% of the discrimination Investigative caseload comes from contacts that were <br />initially present as landlord -tenant disputes or issues. We assist housing consumers and providers in resolving <br />EXHIBIT A <br />