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questions and avoiding disputes over evictions, deposit returns, substandard conditions, and other landlord -tenant <br />matters. Staff members counsel housing consumers and providers about both their rights and responsibilities. <br />D. CITY ADMINISTRATIVE SUPPORT: - Provide data collection, analysis and reporting to City of Santa Ana CDBG <br />administrators, as well as HUD auditors, as required. As requested we will assist in the preparation of fair housing action <br />plans, and will provide annual accomplishment data for inclusion in the City's Consolidated Annual Performance and <br />Evaluation Report (CAPER). We will support efforts to implement actions to overcome impediments to fair housing <br />choice and reporting of actions and progress to HUD. <br />NOTE: The foregoing activities may be conducted virtually if conducting them in -person is not feasible due to <br />needing to follow pandemic -related safety protocols. <br />EXHIBIT A <br />