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8. Both declined and approved applicants with completed applications will be notified within 5 business days of the funding decision. 9. Approved applications will be remotely closed using CONTRACTOR's automated grant system. Documentation will include obtaining signed copies of the W9, and ACH electronic funds transfer information. 10. Grants will be disbursed electronically through CONTRACTOR's bank account directly into the business bank account of approved applicants. 11. CONTRACTOR will provide one program administrator; three dedicated bilingual staff with English/Spanish and English/Vietnamese linguistic capabilities; as well as one accounting professional to manage funding requests to the CITY for review and processing of grant payments. These positions will split their time between all CITY business grants. 12. CONTRACTOR will ensure prospective applicants can contact members of the support team through a local 714 number Monday -Friday from 9:OOam-5:OOpm. CONTRACTOR support team will be bilingual in English, Spanish and Vietnamese. Voicemail will be enabled on the lines, if the line is occupied with other callers. Calls will be returned between 24-48 business hours after the voicemail is left. Applicants can also contact the support team via email 24/7. Emails will be returned as quickly as possible (but not more than 24- 48 business hours). For technical assistance with the Submittable portal, Submittable provides technical assistance. 13. CONTRACTOR locate a satellite office in Santa Ana that would be centrally available to businesses in need of services in person. CONTRACTOR Support Team staff may meet with applicants in -person (by appointment) to assist those who: (1) lack access to technology and internet; (2) are unfamiliar or uncomfortable completing online applications; or (3) require reasonable accommodation due to a disability/impairment. Appointments will be scheduled in advance and social distancing protocols, including mandatory mask wearing, will be required and communicated in -advance to those in need of in -person services. 14. CONTRACTOR will hold a one three-part Zoom Webinar in English, Spanish and Vietnamese to help Santa Ana businesses learn about general application eligibility and submission requirements. This webinar will be recorded in -real time and will be shared with CITY. A Q&A session will also take place at the end of the presentation. All Q&A will also be provided to the CITY. 15. CONTRACTOR will provide frequent reporting to the CITY to include but not limited to the number of applicants and stages of applicants. CONTRACTOR will provide CITY with Submittable access to have the ability to request reporting templates and receipts. 21