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t% <br />PROCHAMPS <br />As requested by the City basis, the Support team will target specific <br />Responsible Parties that have high levels of non-compliance and discuss with the <br />Responsible Party to make sure they understand the non-compliance concern and <br />provide suggestions for ways to improve compliance. <br />Collaborative Registration Enforcement <br />o PROCHAMPS provides a detailed report of all non -compliant registrations that can be <br />considered for enforcement activities. This report can be printed or exported to Excel <br />or used online. <br />o The Government Support Team will work with the City to explore the most efficient <br />and effective enforcement mechanisms. <br />o Custom reports, automated formal notices of violation and other collaborative <br />enforcement capabilities can be provided. <br />Support <br />o The Support Team provides a high level of professional ongoing support via <br />email, phone and live chat to both Government staff and Responsible Parties. This <br />support covers the entire lifecycle of the registration process and all aspects of <br />the PROCHAMPS registration program. <br />o All support requests are tracked as tickets to ensure efficient resolution. <br />o Through PROCHAMPS, the City has complete visibility into the status and resolution <br />of all support tickets for their City. <br />• Training <br />o PROCHAMPS will work with the City to provide ongoing training for all designated <br />employees to understand the program and be proficient in the use of PROCHAMPS. <br />o Every other week, PROCHAMPS staff provides online training specifically targeted at <br />Government staff. This class can be attended as often and by as many employees <br />the City deems necessary. <br />o As requested, PROCHAMPS can conduct customized on -site or online trainings. <br />Remittance and other Reports <br />o A monthly remittance report will be prepared and delivered to the contact(s) designated <br />by the community. This reportwill detail all properties registered and, if necessary, any <br />refunds provided during the month. This report can also be generated at any time by <br />the City from the PROCHAMPS application. <br />o At any time, registrations can be printed or exported to Excel <br />from the PROCHAMPS application by the City. These registration reports can be <br />filtered many different characteristics like registration status, RP, date registered, etc. <br />o Up to five (5) custom fields of data can be provided by the City to further enhance these <br />reports. For example, council districts can be loaded in to PROCHAMPS and then can <br />be used to filter only registrations in certain council districts. <br />Property Registration Champions, LLC <br />2725 Center Place <br />Melbourne, FL 32940 <br />75A-26 <br />