Laserfiche WebLink
Customer Representatives 12 <br />TOTAL t4 <br />Contractor will provide a call center for the project to schedule appointments and answer any <br />questions directly related to testing. The Call Center will provide communications in three languages; <br />English, Spanish, and Vietnamese. <br />Contact Tracing (CT) <br />Contractor shall monitor the testing outcomes to determine those to be traced. The process behind <br />CT is as follows. <br />Case interviewing: Time to interview from symptom onset and from diagnosis; <br />proportion interviewed; median number of contacts elicited; proportion with no <br />contacts elicited. <br />Contact notification: Proportion of contacts notified; time from first potential <br />exposure to notification. <br />Contact follow-up: Daily proportion of contacts whose status is evaluated; proportion <br />of contacts with symptoms evaluated within 24 hours of onset of symptoms; proportion of <br />contacts who complete their full self -monitoring period <br />Contact tracing efficacy: Percent of new COVID-19 cases arising among contacts <br />during self- monitoring period. <br />Contractor's core staff group is trained and certified as Contact Tracers lead by an experienced <br />supervisor who will coordinate with the Medical Director and other medical support for <br />patients and contacts. <br />Staff is knowledgeable and skills for case investigation and contact tracing including: <br />An understanding of patient confidentiality, including the ability to conduct <br />interviews without violating confidentiality (e.g., to those who might overhear their <br />conversations) <br />Understanding of the medical terms and principles of exposure, infection, infectious <br />period, potentially infectious interactions, symptoms of disease, pre -symptomatic and <br />asymptomatic infection <br />Excellent and sensitive interpersonal, cultural sensitivity, and interviewing skills <br />such that they can build and maintain trust with patients and contacts <br />Basic skills of crisis counseling, and the ability to confidently refer patients and <br />contacts for further care if needed <br />Resourcefulness in locating patients and contacts who may be difficult to reach <br />or reluctant to engage in conversation <br />Understanding of when to refer individuals or situations to medical, social, or <br />supervisory resources <br />Cultural competency appropriate to the local community <br />21 4-1 <br />