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Service Base Location <br />The place of business where the Contractor or Authorized Dealer stores parts <br />and provides training for service technicians. <br />Service Call <br />An on -site Service technician visit due to Device error or malfunction. <br />Services <br />The labor required to be performed by Contractor pursuant to this Master <br />Agreement or an Order. <br />Single function Printer <br />An inkjet or laser Device that only prints and is not capable of other <br />functions such as copying, faxing or scanning. <br />Solicitation <br />A written offer or attempt to purchase Products and/or Services through an <br />official Proposal, Evaluation, and Award process. <br />Supplemental <br />Documents include, but are not limited to, lease agreements, rental <br />Documents <br />agreements, Maintenance Agreements, and software or click -wrap <br />agreements that are pertinent to the Products being offered. <br />Supplies <br />Consumable items that gets used up or are discarded once used, such as ink <br />cartridges. <br />Third Party <br />Someone who may be indirectly involved but is not a principal party to an <br />arrangement, contract, deal, lawsuit or transaction. <br />Total Monthly Payment <br />The Equipment portion of the payment, as well as any Service, Supplies or <br />maintenance, and less any applicable taxes, <br />Useful Life <br />Period during which a Device is expected to be usable for the purpose in <br />which it was manufactured. <br />3. NASPO VALUEPOINT PROGRAM PROVISIONS <br />3.1. Price and Rate Guarantee Period <br />3.1.1. The Price List(s) in Exhibit A (Price Lists), identifies a complete listing of all Products and <br />Services the Contractor can provide under this Master Agreement, with the exception of NSP <br />items. <br />3.1.2. MSRP/List Price discount percentages must be guaranteed throughout the term of this Master <br />Agreement, including any renewal terms; however, Contractor may increase its discount <br />percentage at any time. The Lead State must be notified of any such discount percentage increase, <br />and provided with a copy of the new Group Price List(s). <br />3.1.3. MSRP/List Price shall remain firm during the first twelve (12) months of the Master Agreement. <br />After this period, Awarded Vendors may update their MSRP/List Price on a quarterly basis, <br />according to the following guidelines: <br />a) All requested price increases must include documentation from Direct Material suppliers <br />detailing cost escalations, and Awarded Vendors must describe how those escalations impact <br />current Product offerings. <br />b) With the exception of Direct Material cost increases, no price increase requests will be <br />allowed. <br />c) Updated Price Lists must be submitted to the Lead State by the 1st day of each quarter. <br />d) Pricing will not go into effect unless, or until, it is approved by the Lead State. <br />Page 10 <br />Coplers and Managed Print Services - RFP-NP-16-001, N2PQVAeP h]pstar Agreement Terms and conditions, CMS # 140603 <br />