65B - SERVICE FINANCIAL REPORT - Laserfiche WebLink

Home Browse Search

Receive and Approve Service and Financial Sustainability Study Final Report September 15, 2020 Page 3 service. Santa Ana Team Members were trained by Green Play to use the Public Sector Services Assessment tool, to understand each service's market segment and the strength or weakness of its position within that market, and to identify alternative providers, core services, and optimal provision strategies. This assessment looks at each service in relation to the vision and mission of the PRCSA; values of the community, market position, other service providers in the area, including quantity and quality of provider, and the economic viability of the service. Key Findings Santa Ana's PRCSA is extremely dedicated to the community and has made every effort to provide a variety of high -quality services aimed at improving the health and vitality of its residents. Staff efforts can be enhanced by addressing several key findings and needs that emerged during the study, as highlighted below. 1. A formal policy regarding pricing and cost recovery for services is needed. 2. Cost accounting at the activity level is challenging due to limitations in the department's current cost accounting structure. The use of program codes that align with programs to track expenses and labor should be implemented. Current cost recovery could not be calculated due to a lack of data on expenses at the program level. 3. A method of setting and changing fees using a meaningful methodology that aligns resource allocation and pricing with community values is needed. 4. To assist with decision -making, a comprehensive program review process is needed that considers the best use of resources and market conditions. 5. A greater understanding of the City's budget process and the Agency's revenue goals is needed. 6. A formal process to determine how programs and services align with the mission and values of the Agency and the overall benefit to the community, is needed. 7. A guiding policy for the use of donations, sponsorships, and partnerships is needed. Implementation Strategy for Plan Recommendations For implementation purposes, Agency staff will sort all of the recommended goals and objectives into two categories. Category 1 consists of strategies and recommendations that can be implemented within the purview of the City Manager's delegated authority. Category 2 includes strategy recommendations that require City Council policy changes and/or other approval prior to implementation. Through the action of receiving and approving the plan, and a strategy for implementing the plan recommendations, the City Council would be accepting the use of the tools, methods, and strategies PRCSA requires to sustain itself for the long-term, especially important during and after the current health pandemic because there will be a shortage of tax revenue. FISCAL IMPACT There is no direct fiscal impact associated with this report. L•