65B - SERVICE FINANCIAL REPORT - Laserfiche WebLink

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Receive and Approve Service and Financial Sustainability Study Final Report September 15, 2020 Page 2 and programming methodologies. This report (Exhibit 1) documents the concepts, processes, and outcomes, and will serve as a staff training tool. Community Engagement A series of five community workshops were hosted by the PRCSA on July 8-9, 2019 at the Garfield Community Center and Southwest Senior Center, to gather feedback. Through this opportunity, 74 community members each contributed 1 and -a -half hours of their time to deliberate with fellow community members by participating in an activity and by sharing their perceptions regarding the balance of the community benefits and individual benefits received from programs and services provided by the PRCSA. This approach generated 111 hours of meaningful volunteer contribution and allowed participants to gain a better understanding of their fellow community members' views and community perspectives. Using feedback from the community allows staff to confidently set a program's cost -recovery goal relative to the amount of community benefit a category of service provides. Programs and services considered to have a high community benefit will have a lower cost recovery, while programs and services considered to have higher individual benefits will be recommended for higher cost recovery. Pyramid Methodology The Cost Recovery Pyramid Model is intended as a framework for a community and agency discussion and is very dependent on community values to determine what programs and services belong on each level of the pyramid. Cultural, regional, geographical, and resource differences, as well as challenges facing each community play a large role in this determination. The resulting pyramid is unique to each agency that applies the methodology. Descriptions regarding each level of the pyramid are provided in the main document; however, in the Executive Summary, Figure 1 represents steps involved in the application of the model and the resulting PRCSA Cost Recovery Pyramid Model is shown in Figure 2 (Exhibit 1). Recognizing residents may have financial challenges, the model includes the provision of assistance to those in need so as not to provide a barrier to participation. An umbrella policy statement sets the underlying principles of the Cost Recovery Philosophy and service pricing approach. Key elements include: • Basic level of service is "free" (supported by tax revenues) • Fees are a responsible and necessary supplement • Community benefit = use of tax dollars • Individual benefit = use of fees • The greater the individual benefit = lower rate of tax subsidy • The policy considers economic climate, alternative providers, and market rate • Fee reductions available for economic need Service Assessment Matrix The Public Sector Services Assessment is an intensive review of organizational services resulting in recommended provision strategies that can range from affirming or advancing market position, to enhancing service through investment, collaboration with others, and reducing or eliminating 65B-2