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Proposal to Provide Community Workforce Agreement Professional Administrative Services d. Understanding of Need We see three core responsibilities under this assignment: (1) managing labor relations; (2) coordinating the CWA's innovative workforce development and employment programs; and (3) monitoring and reporting on the efficacy of the CWA and the local and targeting hiring programs. In this section, we will outline our methodology and demonstrate our understanding and ability to undertake and accomplish the required services. We understand the needs of the City, the CWA's unique local hiring requirements, and the responsibilities of the Coordinator. The City's CWA has strong local hire goals, including Local Resident and Veteran goals. We have developed methods and practices to achieve these objectives based on our work at other public agencies. We'll come prepared on day one with our research, relationships, and lessons learned. The backbone of our services to the City include: • Managing and interpreting the CWA • Educating contractors (prior to work and ongoing) and facilitating communication • Monitoring via our regular, highlyvisible onsite presence • Mediating contractor dispute/delinquencies and effectively managing their resolution • Enhancing stakeholder relationships with the Trades, contractors, and City staff • Establishing accurate appraisalsof manpower throughout the region • Reporting tothe City's CWA Administrator and project managers, and City Council • Managing staff member assignments to provide cost efficiencies Based on our experience, the City's three core responsibilities for the CWA Coordinator are best achieved through a focus on the following: Managing and Interpreting the CWA. In deciding to pursue this assignment, we have analyzed the City's CWA and identified several key issues that are comparatively unique, might require additional attention during implementation, or can be leveraged to ensure the program'ssuccess for all stakeholders. Some of these aspects include: • Applicability of the CWA to a diverse portfolio of relatively small projects requiring special attention to ensure cost efficient administration. Use of a zip -code delimited and multi -tiered definition of 'local residents' including veterans requiring additional efforts at certifying the status of workers. • Core Employees are required to be Orange County Residents, which from our experience will require additional attention due to the challenge this can present for non -local non -union contractors. CC THE. THE,ORIOU131 N. El Molina Ave, Suite 100, Pasadena, CA 91101 Office: 626.685.6989■ Fax: 626.685.6985 Page 13 25B-27