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Proposal to Provide Community Workforce Agreement Professional Administrative Services Contractor Education. We know that CWAs can be confusing to contractors. We believe strongly in educating contractors up front and involving interested stakeholders early. We will ensure that all stakeholders have a full understanding of the City's CWA. For example, at the Port of Long Beach, our project manager published a formal letter to a potential subcontractor confirming that non -union contractors were allowed on CWA- covered projects because the bidding general contractor had told them the job was union only. Our actions prevented potential issues and future misunderstandings. Communication. Without a firmly enforced, clearly communicated policy prior to the Pre -Job Conference, a prime contractor mays how up ill -informed —unable to answer important questions from union agents. To prevent this, we use a standard Pre -Job Form requiring the prime contractor to disclose tasks and subcontractor contact data before a Pre -job Conference is scheduled. Regular communication with contractors and unions, coupled with routine monitoring of targets, results in early identification of problem areas and allows us an opportunity to mediate and resolve potential issues before they become significant. Our CWA work at one local agency involves many smaller modernization projects. After talking with the Building Trades, we noted a potential lack of local floor refinishing labor and contractors. By issuing floor work in multiple bid packages and staggering it, work can now be done by local labor and meet CWA requirements. Issue Resolution. We understand that high visibility on the job site is a key component. We are frequently approached by onsite workers who want to share potential issues, because of this we are often aware of issues before the unions or contractors. We position ourselves as the "first call", allowing us to resolve many disputes early. We resolve disputes early by addressing technical questions about CWA requirements with a simple phone call or face-to-face discussion with the contractor. Union Relationships. Our firm has built strong professional connections with all levels of union organizations from the Business and Dispatch Agents to the Apprenticeship Coordinators and Trust Fund Administrators. We work with the Building Trades Council on resolving jurisdictional disputes, and have relationships atthe national, state and local levels of key Trades Councils. We leverage our understanding of how unions work and to facilitate their role as the source of referred labor for jobs and gatekeepers to apprenticeship programs. Monitoring and Reporting.A key element of any successful program is monitoring and reporting the results. In short, you have to measure performance in order to drive results. Throughout our history of providing CWA administration services for similar programs, we have developed proprietary processes for monitoring, summarizing, and reporting key data. Most importantly, our process includes concise, easy -to -understand reports for the City Council and the public. C THE. gROUP 131 N. EI MolinoAve,Suite 100, Pasadena, CA 91101 ■Office: 626.685.6989 ■Fax: 626.685.6985 Page 14 25B-28