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Set -vice Provider shall provido a Nlatna*cd Print Services (NITS) prop am that kite tile Ctty'y printing needs, The rogt �tnt shall include all of the City's printing devices, exc udmg wide format printers, plotters, clot maf x primers, labelprinters and any other tylleee of printers that (to not print on standard office paper shies (I.e. 5,5" x 8,5", 8,5" x I 1", 8,5" x 14 11" x 17") rtodur a managarrant and malntenan0e progrmn with supplies service, ppane and labor included, Paper is wwludod, All cost will be covered and charged ou a par cllc�c eltarge basis. Service; Provider shall provide rnanragemeat and preventative mainteratnco For print and copier devices that are Installed and located throughout the City. Maintenance shaft be performed ou-site act the City location of each unit in ticcordanee with. nrauufacturcr spoeilleations and. recommenclations for each respective unit. A full wade thrartgh of ail equipment sites is required. For non -networked a ilts, serroicc provider is required to pull motor reads manually in a timely maurrcr, ibr billing cycle, Current Inventory list must be up to date and communicated, C3 Technology Services have been working with the City of Santa Anon providing MPS and adjusfing to requests as needed. We will continue to keep an open communication to better our services and fine tune the process, C3 will perform on - site maintenance for each unit unless additional service is required. If a unit is required to be taken to our warehouse, a loaner device will be sent out to minimize downtime. C3 will continue to pull rneter reads manually from non -networked devices until the City upgrades to networked devices A. �,Ohra OIM — All technicians should be factory trained and certified on Sharp USA, Canon USA and Hewlett Packard equipment, All of our technicians are factory trained and cetified with Sharp, Canon and HP, A reintroduction will be arranged between C3 and the Cl1y to meet our new members and review expectations 13. �ervi a All service calls will be, loggrad with details of the technical issito and a vendor provided equipment identification number (to identify ceuipmont localion and triodet information), Once logged, a tecluti6arn must contact the customer within 1 hour to provide as Estimated Timo of Arrival of car -site arrival, within 4 hours of initial service call. if the 4 hour response tills after hours, the technician will arrive first thing Cc noetbusiness clay basod on the customer's hours of operation. Durirr<<l any service mills, tiro technician will check any wearable parts and the litre i xpwtfurcy Of c01131.1lnable parts and repine as needed. IF parts need to be ordered, the technician will provide an Estimated Time of Arrival to the customer for a reselredulod appoi nment. In this case or any ether reason the equipment is down For more than I day, a toanor with siantlar capabilities and features will be provided by the vendor, -------- 1id6 F. Nlamer SMb AM] CA 12705 r1;1; 11141 iaY I700 Fqx. 1711414442751 'il