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6, Any aquiprnerit ar+trh persistel'rt, eunCiralous problems will be relAtice l with u rlvvicw with all speufficudorls and tica[Lwes. C3 acknowledges the above requirements and will continue to provide detailed summary reports for the City. Our technicians are trained to communicate to the end user at each service call regarding any Issues and diagnosis, We stress communlcration and aways try to be as Transparent as possible with our customers, All of our customer service reps can track where each technician Is with our fleet tracker, They are also able to reroute technicians for emergency calls to keep the customers at minimal downtime, All technicians have basic parts inventory in their vehicles. This allows thern to easlly attain parts without having to make secondary trips to the warehouse. SAMPLE ASSET TAG Aulimd M ieChno1ejgy er V1066 ' ; t,iva:4ylpport: (714) 687• 1700 u 'I ,� 5yij3lfese�e3os.com ice k-305.corn 8denalo Secundino Aadcnecl M SCII119ntMI WWery Service calls can be taken by phone or email by our dedicated customer service representatives in our office. Fidencio and Sarnantho are Fully trained to always answer the phone when a customer calls, We believe In a personal touch when handling custorner service, At no time will the City be subjected to choosing voice recorded options, interacting with an automated phone system or be, tronsFerrect overseas for cus'torn.er service, Once the call is received, our CSR's will dispatch the call to the: nearest technician with the details of the ticket. The assigned technician Immediately receives the service work carder on their smart phone and is required to call the customer within an hour with an LTA. The technician will be on site within 4 business hours. If the 4- hour response falls after hours, technician will arrive first thing the next morning based on the customer's hours of operation. Service calls can be escalated with upper management if it is an urgent matter. . ., -i S]e PvnarrcrSol' tp Ain CA 92795 lei l7'a156v.,1G0P=WA734,.P.1 Wrrx.e3rW^Pnnur•J'i servtc.z-.------.--. l.: ) fil�