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�'�freuG(1 Upon completion of work, the technician will close out the call and log any reschedules or issue a follow up appointment. Service reports are reviewed by the service manager and then Issued to the customer as a summary report• We are fully transparent with our customers from the time of the call to the arrival and service time, We Disci shore the technician's renuakrs wil•h the customer, Service calls outside of the I" call protocol will be placed on immediate attention. When the technician inputs the patt numbers needed for the repair, our warehouse manager will start preparing the parts avallable, The technician can return to the warehouse to pick it up and continue the call or reschedule at the City's earliest availability, C. Teo n e Qgd - Service Provider shall provide teulrilcal support for all equipment and sothvom on the Muhl -Function Devices (MFD) uneler leases by the City, including applicable 31 party software and hardware. The City shalt not be required to deal separately with a 3ie panty vendor. This support includes any applicable 31 party software that may be added by Service, Provider tbrnu,�fiout the term of the agreement. C3 will handle all cornmunicatlon between FM Audit and Sharp's OSA partners. New updates and sof ware migration will be conducted by CU3 with assistance from the City 11' department. Future software purchases will be handled by C3 throughout the term of the agroemeW as well D. Am Meg - Service Provider will use only Original L'cluipment Martin acture (OENI) parts and supplies; For. all of:our Map and C"anti MFPs. Dosictop printers may be supplied by ally certified manutlactmer arnt distributer of promhall replacement loner cartridges, Venclor will provide tkd.l wantuity of all parts rand stippties and gramtantce their workmanship, C3 will use only OEM parts and supplies for the Sharp and Ganon fleet. We will presvide full warranty of all parts and supplies and guarantee their workmanship, If a model is no longer supported by our manufacturer, we wIl source oul parts until they are no longer available and alert the City E. 9erViae Fieporte - Service reports will. be made available upon inquest by a designated City representative. These reports will include but are not limited to; Call Log Nurnbcr; Doseriptiott of Problem; Date and 'rime Call Was RecekvW; Conlact Name and Phone Number; equipment D Maribor; Equipment Make and Model; e<luiptneut Location; Date and T.inte of I" Responso; Date and Time of Arrival Tit Location; Total Hours of Down 'Time; Technicians Name; Technician's Comments; Date and'Time Call Was Close& --��--^�SJ6kW4P,hr. Ignrry M1ntl Ch tl2ID5ioh pi+f 5N9�VUp Fain l�4�5A��d]V ,wrv.eJlSchnrnogi ferdras--^--- hall_%