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DocuSign Envelope ID: CFCE3443-EF37-4FD4-BDCD-D85D559F77AE <br />makes no warranties or representations regarding adequacy of <br />alternate materials. Additional fees may apply if the Client uses <br />alternate materials that have not been reviewed and approved <br />by the Contract Administrative Firm and result in custom data <br />entry. Such fees must be provided in writing by the Contract <br />Administrative Firm and agreed to in writing by the Client <br />before such materials will be submitted for data entry by the <br />Contract Administrative Firm. Electronic file transmissions <br />must meet the Contract Administrative Firm's file specifications. <br />2. The Contract Administrative Firm will process reimbursement requests, <br />including the provision of written instructions to Participants for re- <br />submitting reimbursement requests in instances where required <br />information may be missing. In the event of an appeal by a Participant, <br />the Contract Administrative Firm agrees to reimburse expenses based <br />on a final, written approval by the Client. <br />3. The Contract Administrative Firm will use a designated checking account <br />owned and managed by the Client ("Funding Account") for the purpose <br />of funding the following Spending Account activity as applicable: <br />a. All daily cumulative Benefits Card (Card) transactions via <br />Automated Clearing House (ACH) transfer from the Funding <br />Account directly to the Card provider <br />b. All daily cumulative Participant direct deposit transactions via <br />ACH from the Funding Account directly to the Card provider. <br />c. All weekly manual (check) Participant reimbursements <br />accumulated during the previous week and disbursed from a <br />designated account owned and operated by the Contract <br />Administrative Firm. Such reimbursements are produced daily <br />as applicable. The Contract Administrative Firm will process an <br />ACH on a designated day of the week equal to the amount of <br />funds disbursed by the Contract Administrative Firm during the <br />previous week, unless other arrangements have been made <br />allowing the Client to push such funds to the Contract <br />Administrative Firm. If a fund push is approved, funds must be <br />received by the Contract Administrative Firm on a designated <br />day of the week. Should funds not be received by the <br />designated day of the week, the Contract Administrative Firm <br />will automatically pull funds from the Funding Account via ACH <br />and additional processing fees will apply as listed in Exhibit A. <br />a <br />DUDE <br />n1lhlFi n-\i �tl 4tln iil� <br />City of Santa Ana Spending Account Administrative services Agreement <br />Client Initials: <br />PEPM17 <br />Page 4 <br />25A-6 <br />