ARAMARK CORRECTIONAL SERVICES, LLC

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DocuStyn Envelope ID: B170Ca0D-63DF-4515-84DD•B8E33348E847 CITY OF SANTA ANA 2. All complaints by inmates and staff shall be submitted in writing to the Contractor's administrator. Complaints, which are valid within the terms of the City's agreement with the Contractor, will be forwarded in writing to Contractor's management. The Contractor will have five (5) business days in which to present a written response detalling the solution to the problem. N. REPORTS, AUDITS AND ACCOUNTABILITY t. City has the right to, at any time; inspect the food, meals, food storage areas, and food preparation areas to ensure that all health and sanitation standards as well as the caloric values and minimum RDA's are being met. Presentation and taste tests evaluations will also be undertaken and the City will reject any and all foods that fail to meet its standards. 2. Any inspections by the City, which yield unsatisfactory results, will be provided to the Contractor in writing for immediate corrective action and documentation by Contractor. 3. City has the right to request and review an audited financial statement of the Contractor which the Contractor must provide to the City within five (5) days' notification by the City. Such audited financial statement shall be for the Contractor's most recently completed fiscal year and such statement must be available to the City no more than four (4) months following the end of each of the Contractor's fiscal years. Such statement must be furnished at the Contractor's expense. Any such audits are to be conducted by an independent Certified Public Accountant or CPA firm. 4. When requested, the Contractor shall furnish personnel to participate in meetings with the City concerning food service requirements and other operational issues. 5. The Contractor shall process food service complaints from inmates daily and provide copies of the complaints and resolutions to the City. 6. Quarterly revenue reports shall be submitted to City with revenue -sharing and/or rent payments. 7. Contractor shall submit an annual report of contracts held with other agencies that are sources of revenue and for which City facilities are used to operate.This report shall include, but not be limited to term and amount of contract(s), and City facility used. O. FOOD SERVICE- RECORDS Contractor shall keep full and accurate records and develop comprehensive reports in connection with food services provided to the City. Reports shall be developed by the Contractor in cooperation with the City. A copy of said reports shall be supplied to the Jail Admfhistrator on a monthly basis by the fifth working day of theta'subsequent month. In addition; all such records shall be available for auditing by the City at any time during regular working hours. 2. Complete and accurate meals served counts shall be taken and recorded at each meal period through a joint count taken by representative of the Contractor and a representative of the City. The Contractor shall establish a meal count procedure system acceptable to the City prior to its implementation. A meal count reconciliation sheet must be submitted for approval with the Contractor's monthly invoice. Only those meals signed for by a , RFP No. 20-025 Contracted Food -Services and Grmate Cw7rmissary Page 29 of 57