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Customer Service Department As we work with, or near, the public, we are mindful that we will most likely he the first person the public contacts. We have a full- time Castamer Service Department with each Customer Service Representative (CSR) trained in addressing concerned residents and bystanders. Complaints C Damage Resolution Should there he any property damage, we adhere to specific procedures to resolve the problem. The Foreman on the jub site will notify the resident and the Inspector immediately. If the resident is not at home, than we will leave a WCA card with instructions to call our Claims Coordinator in our corporate office. The ultimate goal at each work site is to leave the property in the some condition as before we entered it. We will notify the Agency Representative immediately upon damage of personal property including plans for corrective measures to take place within 48 All WCA vehicles are equipped with an Accident Kit should anything happen during the work day. Each kit has an Incident Report, an Accident Report, an Injury Report, a camera, First Aid instructions and protocol for contacting the corporate office. A computerized log of all incidents is maintained to include the date, time of occurrence, location, problem and action to be taken pursuant thereto or reasoning for nan-antian. Any activities found by the Agency to he unacceptable will he rectified immediately. All other complaints will be abated or resolved within twenty-four (24) hours of the occurrence. We have teams specifically assigned for handling damage to properties, bath private and public. Through our communication system, we have the ability to dispatch either of these teams and have them respond immediately to the site for proper repair. We pride ourselves an professional workmanship to avoid these types of incidents, however, should one occur, we take all appropriate measures to resolve the matter in a timely and efficient manner. AU is committed to working with the City afA?,7PhL7 Argmmga staff m dayelopandmamtam a work schedule that will previde the citizens with the mast effective and efcient means to perform free care services A will adbere to the schedule establisbedby the City and ensure residents of air dedication to completing work in a timely manner. lye understand that there maybe fluctaatiuns m the City's budget and that the City mayask us to reduce service levels in an effort to meet the current economic demands. 9yheing flexible, we canhelp to ease anyfinancialstrain7 promote centractorstab lity andguarantee residents with quality tree care 5castomer service. This is our oath ofcommitment tzz uphold the prestigious namesake afthe City ofRancho Cucamonga by providinggold standard tree care services, atrick Mahoney, t4 asident 7/24/13 25E-51 16 Page 208