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!`' SMARTWORKS <br />Table of Contents <br />1. <br />INTRODUCTION..............................................................................................................6 <br />1.1. <br />GlossaryofTerms....................................................................................................................6 <br />1.2. <br />Roles and Responsibilities.......................................................................................................8 <br />1.3. <br />Related Documents.................................................................................................................9 <br />2. <br />SMARTWORKS <br />COMPASS IMPLEMENTATION SCOPE....................................................10 <br />2.1. <br />Storage..................................................................................................................................10 <br />2.2. <br />Meter Configuration..............................................................................................................10 <br />2.3. <br />SmartWorks Compass Modules.............................................................................................11 <br />2.3.1. <br />MeterSense MDM................................................................................................................................11 <br />2.3.2. <br />KPI Dashboard......................................................................................................................................12 <br />2.3.3. <br />Leak Detection and Notification...........................................................................................................12 <br />2.4. <br />Reporting...............................................................................................................................13 <br />2.5. <br />Project Deliverables and Work Products...............................................................................14 <br />2.5.1. <br />Deliverables..........................................................................................................................................14 <br />2.5.2. <br />Work Products......................................................................................................................................14 <br />2.6. <br />SmartWorks Compass Training and Discovery Sessions........................................................14 <br />2.6.1. <br />Kick Off Meeting...................................................................................................................................15 <br />2.6.2. <br />Compass Overview Session..................................................................................................................15 <br />2.6.3. <br />Discovery Session.................................................................................................................................15 <br />2.6.4. <br />Functional and Process Training...........................................................................................................15 <br />2.6.5. <br />Advanced Process Automation Rules Training.....................................................................................16 <br />3. <br />SOFTWARE INTEGRATIONS...........................................................................................17 <br />3.1. <br />AMI Head End System...........................................................................................................17 <br />3.2. <br />Customer Information System (CIS), S&S enQuesta..............................................................18 <br />3.2.1. <br />CIS Synchronization Integration ...........................................................................................................18 <br />3.2.2. <br />Billing Interface(MultiSpeak®).............................................................................................................19 <br />3.2.3. <br />Remote Meter Action Initiation from CIS.............................................................................................19 <br />3.2.4. <br />Work Order Creation from MDM.........................................................................................................20 <br />3.2.5. <br />Customer Portal...................................................................................................................................21 <br />3.3. <br />Geographic Information System (GIS) Integration - ESRI...................................................... <br />21 <br />3.3.1. <br />Base Map..............................................................................................................................................21 <br />3.4. <br />The Weather Network........................................................................................................... <br />21 <br />4. <br />PROJECT <br />MANAGEMENT APPROACH............................................................................22 <br />4.1. <br />Communication/Status and Relationship Management Approach ....................................... <br />22 <br />4.2. <br />Work Management Approach............................................................................................... <br />23 <br />4.3. <br />Change Management Approach............................................................................................23 <br />4.4. <br />Risk Management Approach................................................................................................. <br />24 <br />4.5. <br />Acceptance Management Approach.....................................................................................25 <br />5. <br />DELIVERY APPROACH...................................................................................................27 <br />City of Santa Ana—SmartWorks Statement of Work <br />25H-52 Page45 <br />