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%`' SMARTWORKS <br />5.1. <br />Implementation Approach — Phases, Deliverables, Key Milestones ..................................... <br />27 <br />5.2. <br />Implementation Methodology..............................................................................................27 <br />5.3. <br />Implementation Timeline...................................................................................................... <br />29 <br />5.4. <br />Validation/Testing Approach.................................................................................................29 <br />5.4.1. <br />User Acceptance Testing Procedure....................................................................................................30 <br />5.5. <br />Software Progression and Configuration Management........................................................33 <br />5.6. <br />Customer Resource Involvement.......................................................................................... <br />34 <br />5.7. <br />Project Completion Criteria...................................................................................................35 <br />5.7.1. <br />Completion Criteria Summary..............................................................................................................36 <br />6. ASSUMPTIONS.............................................................................................................38 <br />7. DOCUMENT ACCEPTANCE AND SIGN-OFF.....................................................................40 <br />APPENDIX <br />A — CHANGE ORDER TEMPLATE............................................................................41 <br />City of Santa Ana—SmartWorks Statement of Work <br />25H-53 Page46 <br />